Program Support Specialist

FedWriters, Inc. • Washington, DC

3d • Onsite

About The Position

FWI is building a team to deliver professional and administrative support services for the Court Services and Offender Supervision Agency (CSOSA) in Washington, DC. As a Program Support Specialist, you will support the operational effectiveness of your assigned CSOSA division — maintaining organizational and workflow records, reviewing management reports, compiling program performance data, and preparing charts and narratives for management analysis, all while helping leadership make informed decisions. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

Requirements

• Minimum 3 years of relevant experience
• Experience maintaining and compiling organizational records, workflow charts, and staffing documentation
• Experience reviewing and analyzing management reports and program performance data
• Experience preparing charts, graphs, and written narratives for management reporting purposes
• Experience performing routine calculations such as cost estimates, staffing hours, and workload figures
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to obtain a Public Trust clearance

Responsibilities

• Maintain, gather, and compile records of organizational and workflow charts, staffing levels, mission and function statements, program resource use and availability, and internal audit reports
• Review reorganization requests, performance and management indicator reports, and suggestions for program improvements
• Compile and distribute reports on proposed program goals, budgets, staff levels, and performance criteria to operating officials
• Make and verify routine calculations such as standard cost estimates, production rates, staff hours, and workload figures
• Prepare charts, graphs, and narrative information for management or program analysis reports

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed