Program Support Specialist/Service Facilitator (3745)

JOURNEY MENTAL HEALTH CENTER INC•Madison, WI

13d•Onsite

About The Position

The Program Support Specialist assists with the organization, administration, and coordination of the operations of the. The Program Support Specialist/Service Facilitator is a hybrid administrative and clinical position in a State of Wisconsin certified Comprehensive Community Services (CCS WI DHS 36) program and participates as member of an interdisciplinary treatment team to assist clients and related team staff. Primary duties include secondary service facilitation, data entry and transfer, fax and CCS Rx management, providing in-person and telephone support to clients and visitors, and serving as an office administrative resource specialist to the rest of the team. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.

Requirements

Bachelor’s Degree in a related behavioral health field.
Client/public interaction in person and through phone contact.
Knowledge of and experience using confidentiality principles and guidelines.
Ability to deliver direct services to clients while demonstrating respect and principles of recovery and cultural sensitivity.
Ability to work independently and set priorities with minimal supervision from Clinical Team Manager.
Computer experience including a variety of formats to make technology accessible to clinicians.
Accurate and prompt word processing ability.
Commitment to work toward improving cultural sensitivity as demonstrated by valuing difference/diversity; recognizing personal limitations in one’s sensitivities and expertise and having the desire to improve in these areas.
Ability to manage and balance basic accounting systems.
Excellent communication, writing, editing and organization skills.
Possession of a valid driver's license, a favorable driving record, adequate insurance (per state law) and access to a vehicle.
Orientation Training Requirements WI DHS 36
20/40 hours of documented orientation training within 3 months of beginning employment, policies and procedures pertinent to the services they provide,
The basic provisions of civil rights laws including the Americans with disabilities act of 1990 and the civil rights act of 1964 as the laws apply to staff providing services to individuals with disabilities,
current standards regarding documentation and the provisions of HIPAA, s. 51.30, Stats., ch. DHS 92 and, if applicable, 42 CFR Part 2 regarding confidentiality of treatment records and techniques and procedures for providing non–violent crisis management for consumers, including verbal de–escalation, methods for obtaining backup, and acceptable methods for self–protection and protection of the consumer and others in emergency situations, suicide assessment, prevention and management.
Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.
All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors.
Wisconsin’s Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)

Responsibilities

Clinical note and data transfer from JMHC electronic health record to the Dane County CCS portal.
Billing submission to Dane county CCS portal
Fax management of lab reports, records requests, medication refill requests, CCS prescription submissions, and all other miscellaneous duties.
Provide in-person and telephone support to clients and visitors.
Serve as an office administrative resource specialist to the clinical teams.
Act as a front desk liaison for the CCS GROW service facilitation and medical teams.
Support with record keeping and completion of key documents for staff. Including but not limited to scanning and uploading documents into EHR systems and sending documents into Dane County
Serve as a secondary or “back up” CCS service facilitator supporting both the CCS GROW service facilitation and medical teams
Assist the CCS GROW medical team with documentation completion, scheduling, clinical notes and data entry.
Attend and participate in team meetings and trainings.
Coordinate activities and/or meetings with other Program Support Specialists.
Work actively and positively to maintain good working relationships between other JMHC programs, vendors and other community members.
Work to improve own cultural sensitivity by participating in the development and implementation of program strategies to continue to improve the cultural sensitivity of the program’s services.