Program Support Specialist - Level 4
About The Position
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential! Achev’s latest Impact Report: www.Achev.ca
Requirements
- Post Secondary degree in education, business administration or related discipline
- 2 years of customer service/administrative support experience
- 1 year of online training experience
- Proficient in MS Office suite and SharePoint
- Customer service skills
- Communication skills
- Interpersonal skills
- Collaboration skills
- Detail-orientation
- Time management skills
- Ability to learn new technology
- Cultural sensitivity and knowledge of newcomer services and support
- Intermediate data analysis skills
- Advanced presentation skills
- Basic-Intermediate instructional design skills
- Problem-solving skills
- LINC experience required
- Avenue.ca experience required
Nice To Haves
- LINC Home Study experience preferred
- TESL Certificate an asset
Responsibilities
- Provide escalated support and troubleshooting
- Orient instructors to program policies and procedures
- Monitor compliance with program policies
- Assist with instructor recruitment
- Administer instructor surveys
- Perform advanced webinar moderation
- Assist with preparing communications and facilitating meetings
- Champion the use of Avenue.ca
- Offer platform and standard operating procedure support
- Perform data entry tasks
- Track and maintain data and generate reports
- Perform data analytics to support monitoring of program metrics
- Perform other administrative duties as required
- Lead program activities and initiatives
- Support program outreach
- Advise program management on needed supports
- Design, develop, and deliver instructor training and resources
- Perform backup for Program Support Specialists at Level 3 or Level 4
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
