Program Support Specialist - AEL Operations & Enrollment (Grant-funded)

Collin College•Plano, TX

5d•Onsite

About The Position

Provide administrative and logistical support for Adult Education and Literacy (AEL) operations, enrollment events and partner-site delivery. Maintain schedules, launch checklists, records and routine purchasing documentation; follow established procedures and refer substantive enrollment and spending decisions to authorized staff.

Requirements

Knowledge of administrative office practices, records management, customer service, scheduling, basic purchasing/travel documentation and confidentiality.
Skills in organization, written communication, spreadsheets, document preparation, customer service, scheduling and project tracking.
Ability to manage competing deadlines, support multiple stakeholders, maintain accurate records and work within established authority.
Associate degree from an accredited institution and two (2) years of related experience OR equivalent combination of education and experience.
An additional two (2) years of directly related work experience may be substituted for the education requirement.
This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

Nice To Haves

Administrative, program-support, student-services, higher-education, or workforce experience.

Responsibilities

Provide administrative support to assigned AEL leadership or functional areas, including scheduling, meetings, agendas, correspondence, presentations, document preparation and follow-up.
Maintain organized calendars, files, forms, templates, rosters, shared resources, action logs, project trackers and other administrative documentation.
Provide logistical support for orientations, testing, classes, professional development, outreach, partner events, meetings, facilities needs and special initiatives.
Prepare and track purchasing, procurement, invoice, travel, vendor and related documentation through established College processes without approving expenditures.
Support staff onboarding administration, scheduling, collection of required documentation and routine communications under supervisor and HR direction.
Compile routine program information and prepare basic spreadsheets, summaries, presentation materials, reports and supporting documentation from approved source information.
Organize monitoring, grant, partnership and review documentation supplied by responsible staff; maintain accurate versions and secure records.
Provide general information, customer-service, phone/front-desk and referral support to students, faculty, staff and partners; route substantive questions and decisions appropriately.
Provide flexible surge support during peak enrollment, reporting, monitoring, orientation, event and project periods according to established priorities.
Protect confidential information, follow College and grant procedures, record all hours worked and obtain authorization for work beyond the assigned schedule.
Perform other duties as assigned.
Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.