Program Specialist, Student Services (GRANT FUNDED)

Peralta Community College District•Oakland, CA

About The Position

Positions assigned to this classification are professional level positions which support and are funded by a categorically funded program/project. Continuation of the position is contingent upon refunding of the program/project. Under direction, coordinates the day-to-day operations of assigned student services programs. Directs and coordinates efforts, resources, and services to engage, inform, and support students in accessing and successfully utilizing student services. Provides outreach, assistance in the Welcome Center, support with CCCApply, and direct services to help students navigate and overcome barriers to enrollment. Plans, develops, and evaluates the delivery of high-quality, student-centered services that promote equity, retention, persistence, and completion.

Requirements

Bachelor’s Degree from an accredited college or university in one of the social sciences, counseling, business, or a directly related field
One (1) year of experience in planning, organizing, administering, coordinating, or promoting academic or cultural programs/student services.
Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of Peralta Colleges’ students, faculty, staff, and community.

Nice To Haves

Experience in a staff role leading, motivating, and working with adult students in higher education is highly preferred.

Responsibilities

Provides assistance and coordinates daily operations of assigned student services programs and the Welcome Center.
Serves as liaison between program personnel, participants, administrators, faculty, and students.
May serve as primary contact for student services inquiries, including assistance with CCCApply, enrollment, financial aid navigation, and access to support services.
Coordinates and communicates schedules for orientations, workshops, campus tours, and outreach activities to inform students of programs, services, and enrollment processes.
Initiates, coordinates, and delivers presentations to students, families, high schools, community partners, and organizations to promote the college and its services.
Provides outreach and direct support to diverse student groups, ensuring inclusive access to programs and services.
Troubleshoots barriers to enrollment, including technical, procedural, and informational challenges, and connects students to appropriate resources.
Explains enrollment processes, prerequisites, and policies to new and returning students to facilitate successful entry and registration.
Assists in developing, monitoring, and maintaining program budgets; prepares reports, tracks expenditures, and ensures compliance with funding requirements.
Recruits, hires, trains, supervises, and evaluates student workers, peer mentors, and/or ambassadors; prepares employment documents and coordinates schedules.
Prepares and submits personnel and funding forms for student and hourly staff as required.
Collaborates with IT and administrative staff regarding office equipment, software, and data reporting needs.
Assists in preparing annual and biannual program reports to meet college, District, and State requirements.
Reviews reports, records, and directives to obtain information needed for program planning, evaluation, and compliance.
Performs office duties utilizing data management systems, spreadsheets, and software applications (e.g., MS Office Suite, PeopleSoft, CRM tools).
Reviews and updates program materials, websites, and outreach communications.
Performs other related duties as required.