Program Support Intern — Housing & Family Stability Services

Metropolitan Family Services • Chicago, IL

7h • Onsite

About The Position

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. This internship focuses on providing cross-functional support across housing navigation, case management, and program operations within the Housing & Family Stability Services department.

Requirements

• Travel is required within Chicago.

Nice To Haves

• Housing navigation
• Documentation/compliance
• Resource development
• Case management
• Rapport-building
• Program planning
• Policy/training development

Responsibilities

• Provides cross-functional support across housing navigation, case management, and program operations.
• Research and contact landlords/property managers to grow housing inventory; maintain a landlord database (availability, requirements, mobility areas, pet policies, contacts).
• Audit participant files for documentation completeness; summarize findings.
• Research healthcare, employment, benefits, legal, and behavioral health resources; build a resource guide for staff and participants.
• Shadow Family Coaches; support follow-up, referrals, goal planning, and home visits using a strengths-based approach.
• Review policies; help develop training materials, checklists, and onboarding guides.
• Support outreach, workshops, satisfaction surveys, grant research, and partnerships.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed