Program Support Clerk

Veterans Health Administration • Johnson City, TN

2d • Onsite

About The Position

The Program Support Clerk (PSC) works in the Community Health Nurse Coordination Program within Nursing Service at the James H. Quillen Veterans Affairs Medical Center in Mountain Home, Tennessee. The office may serve all Veterans enrolled with Mountain Home Healthcare Systems.

The position provides reception, telephone, correspondence, and administrative support for the program. It helps coordinate information and follow-up among healthcare providers, community agencies, home health agencies, and Veterans to support continuity of care and timely processing of services and payments. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The position is not virtual.

Requirements

• U.S. citizenship.
• Meet applicable time-in-grade requirements for current or former federal employees applying at GS-05, including 52 weeks at GS-04 when applicable.
• One year of specialized experience equivalent to at least GS-04, or four years of education above high school, or a qualifying combination of specialized experience and education beyond 60 semester hours of undergraduate education.
• Typing proficiency of at least 40 words per minute.
• Complete the required application steps, questionnaire, online assessment, and online onboarding process.
• Pass a background/security investigation and meet applicable identification requirements.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
• Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Serve as receptionist for the Community Health Nurse Coordination Program office and receive visitors, including community agency representatives and employees.
• Receive and screen most telephone calls and all visitors, determine the nature of inquiries, and promptly transmit matters requiring immediate attention.
• Provide healthcare providers with applicable information, including scheduled return appointments, medication refill status, and scheduled admission status.
• Provide applicable medical information to community-based agencies by fax, including procedure, X-ray, and laboratory results.
• Schedule follow-up procedures and provide known and applicable information about transportation eligibility and arrangements to support continuity of care.
• Process incoming and outgoing correspondence, including general mail, faxes containing medical information, and home health certifications, recertifications, and orders.
• Independently process, track, and follow up on orders received from home health agencies for provider signature, and return the orders to agencies to facilitate timely payment and care.
• Assist with processing annual reports for the CNH program and oversight and monitoring of ALF, ADHC, and Residential Care.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Potential credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, if requested and approved before appointment; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed