Program Support Clerk

National Cemetery Administration•Phoenix, AZ

2d•Onsite

About The Position

This position provides specialized and general clerical assistance to the office of the National Memorial Cemetery of Arizona in Phoenix, Arizona. It performs routine and non-routine office functions, including preparing documents and correspondence, copying, sorting, filing, and storing stock items. The clerk prepares reports for Cemetery Administrators, assists with budget preparation and management, and serves as a purchase card holder and timekeeper. The position also represents the cemetery when meeting funeral directors, families, and honor guard members attending committal services or burials. It provides bereaved family members with gravesite and marker information, retrieves gravesite details from the KIOSK or BOSS electronic burial register, and helps visitors locate gravesites. Duties may include managing cemetery traffic, directing funeral corteges, accompanying families to committal shelters and gravesites, providing information about veteran burial benefits, answering questions, and conducting public outreach as needed. The required schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional weekend work may be required. Staff must work Memorial Day and Veterans Day annually, and may be required to work other holidays, weekends, or overtime to meet cemetery needs, including emergency call-back work. The position is onsite and not eligible for telework or remote work. Work is primarily sedentary in an office environment.

Requirements

Type at least 40 words per minute.
Possess and maintain a valid REAL ID-compliant state driver's license.
Meet one year of specialized experience equivalent to at least GS-04, such as customer and staff interaction, data gathering, meeting coordination, filing-system maintenance, report generation using automated data-processing equipment, prioritization, and meeting deadlines; or qualify through education or a combination of education and experience.
For current or former federal employees subject to time-in-grade requirements, have 52 weeks at GS-04 for a GS-05 position.
Be a U.S. citizen.
Complete a background/security investigation; designated and/or random drug testing may be required.
Register for Selective Service if male and born after December 31, 1959.
Serve a one-year probationary period if selected.

Responsibilities

Provide clerical assistance to the National Memorial Cemetery of Arizona office.
Prepare documents and correspondence and perform sorting, copying, filing, and stock-storage tasks.
Prepare reports for Cemetery Administrators.
Assist with budget preparation and management.
Serve as a purchase card holder and timekeeper.
Meet funeral directors, families, and honor guard members attending committal services or burials.
Provide bereaved families with gravesite and marker information.
Retrieve gravesite information from the KIOSK or BOSS electronic burial register and assist visitors in locating gravesites.
Manage cemetery traffic and direct funeral corteges to keep family members together.
Accompany families to committal shelters and gravesites.
Provide information about veteran burial benefits and answer questions from families and visitors.
Conduct public outreach as needed.