Program Support Clerical Manager

Health & Human Services•Wake County, NC

1d•Hybrid

About The Position

This position is located at the Division of Disability Determination Services (DDS) at the Department of Health and Human Services in Raleigh, NC. This agency makes medical entitlement decisions on Social Security, Supplemental Security Income and Medicaid disability claims. The Program Support Team (PST) serves as the single location for distribution of clerical tasks to support case processing units and special projects. The PST functions as the standardization of clerical tasks for a more balanced allocation of clerical tasks. Workloads are monitored and adjusted in real time, ensuring equitable distribution of workloads for increased productivity. This unit ensures that flexibility is provided to address peak periods or special projects without disrupting ongoing operations. The Program Support Manager oversees and coordinates PST administrative and clerical operations to ensure efficient and effective support for agency programs and staff. This position is responsible for supervising and mentoring Program Support Supervisors, managing office procedures, and implementing best practices to optimize workflow and compliance with federal regulations. This position is responsible for monitoring and modifying work procedures with direct reports and oversees the activities of administrative teams. The Program Support Manager establishes goals, develops office policies and procedures and prepares reports and presentations. This position provides oversight in the recruitment, hiring and development of staff. The Program Support Manager serves as a liaison between Program Support Staff, Program Integrity, Operations, Systems and other internal and external stakeholders.

Requirements

Bachelor’s degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

Demonstrated experience in switching between multiple tasks.
Demonstrated experience in mentoring and training.

Responsibilities

Oversees and coordinates PST administrative and clerical operations to ensure efficient and effective support for agency programs and staff.
Supervising and mentoring Program Support Supervisors.
Managing office procedures.
Implementing best practices to optimize workflow and compliance with federal regulations.
Monitoring and modifying work procedures with direct reports.
Oversees the activities of administrative teams.
Establishes goals, develops office policies and procedures and prepares reports and presentations.
Provides oversight in the recruitment, hiring and development of staff.
Serves as a liaison between Program Support Staff, Program Integrity, Operations, Systems and other internal and external stakeholders.