Program Support and Outreach Worker Digital Literacy Program

YMCA of Three Rivers • Kitchener, ON

7h • CA$0 - CA$24 • Onsite

About The Position

We are looking for a passionate and culturally aware Program Support & Community Outreach Worker to support newcomers in developing essential digital skills, integrating into Canadian society, and building community connections. You will facilitate digital literacy classes, provide one-on-one support, conduct outreach, and help bridge language and technology gaps for newcomers. Fluency in Tigrinya, or Rohingya, or Arabic is required.

Requirements

• Completion of a Community College Diploma or equivalent.
• 1–2 years of experience in settlement services, digital literacy, community support, or related fields.
• Fluency in Tigrinya, or Rohingya, or Arabic.
• Computer proficiency in Word, Excel, and database systems.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and work independently and collaboratively.
• Access to reliable transportation and acceptable Police Vulnerable Sector Check.

Responsibilities

• Deliver and support group digital literacy and language classes, adapting materials for diverse participant needs.
• Provide individualized coaching to newcomers on technology use, digital skills, and informal language practice.
• Conduct outreach to newcomer communities, promoting program participation and connecting participants to local services, networks, and supports.
• Assist newcomers with employment readiness, volunteer placements, and informal job search guidance.
• Facilitate community events, social activities, and cultural engagement opportunities.
• Connect vulnerable groups (seniors, parents, youth) with mainstream services and community resources.
• Collaborate with staff and community partners to meet program goals and funder requirements.
• Collect data, support program evaluation, and contribute to reporting.

Benefits

• The opportunity to join a dynamic team and an organization that has massive impact across our communities.
• Joining a local organization but also being part of a global movement.
• Work will have impact and the community will be a little better every day because of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree