Program Support Analyst

Constellation Inc•Washington, DC

6d•$105,000 - $115,000•Onsite

About The Position

Constellation is seeking a Program Support Analyst to work onsite in Washington, DC, evaluating the processes, people, and technology involved in clients’ operations. The Analyst will work independently or as part of a contractor team to evaluate and address agency business challenges in support of the Department of Homeland Security’s law enforcement mission. This includes collecting, reviewing, and analyzing information and using communication strategies to prepare reports, summarize findings, and present analysis to clients. The role calls for an experienced, detail-oriented analyst with a track record in data management and interpretation, data integrity, scheduling, analytics, and dashboard creation.

Requirements

Bachelor’s degree in Business, Human Resource Management, or a related field.
At least 2 years of experience with Power BI or similar visualization tools.
At least 4 years of experience as a government consultant or support contractor collecting, analyzing, preparing, and presenting data to senior government leadership.
Strong interpersonal skills and the ability to understand and meet client needs in a fast-paced, dynamic environment.
Must be a U.S. citizen and able to pass a background investigation by the client agency.

Nice To Haves

DHS clearance with CBP/ICE, or DoD Top-Secret clearance.

Responsibilities

Use Power BI, Tableau, or other visualization software to synthesize information and support senior executives’ decision-making.
Develop analytical methods and tools to evaluate and integrate data from various sources, assess assigned problems, and recommend solutions.
Establish metrics and key performance indicators to assess the effectiveness of strategic initiatives.
Prepare and present reports on progress, performance, and outcomes to senior leadership and other stakeholders; use performance data to inform strategic adjustments and continuous improvement.
Facilitate stakeholder sessions to understand and improve business processes, and document process requirements and details.
Manage schedules and track milestones for customer projects.
Develop project deliverables, including analysis plans, written reports, briefing slides, and discussions with clients and stakeholders.
Support studies and meetings by documenting and compiling notes, analyzing data, and developing guides, standard operating procedures, trackers, publications, one-pagers, and fact sheets.
Provide calendar and meeting support, including scheduling, agenda preparation, and note-taking for staff meetings and office projects.
Draft and edit memos, reports, and briefings for customer review and use.
Perform data entry and asset management, including asset inventory in accordance with agency policies.
Maintain organizational source requests using a centralized tracker to meet operational needs.
Monitor and respond to routine inquiries through a shared email box or phone, escalating when necessary to senior leadership.