Program Support Administrator

Health Connect America • Columbia, SC

3d

About The Position

The Program Support Administrator provides comprehensive administrative and operational support to regional offices and program teams to ensure high-quality service delivery, efficient internal processes, and compliance with organizational and regulatory standards. This role serves as a central point of contact for clients, staff, and external partners, contributing to the effectiveness of both programmatic and administrative functions across the organization.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
• Minimum of 1 year of experience in administrative/clerical work.

Responsibilities

• Provide administrative support and office coordination, as assigned.
• Serve as receptionist and first point of contact for visitors, clients, and staff.
• Respond to inquiries, explain organizational procedures, and field complaints with professionalism.
• Open, sort, and distribute incoming mail, faxes, and electronic correspondence.
• Order and manage office supplies and maintain organized, functional workspaces.
• Operate and maintain standard office equipment (e.g., copiers, fax machines, scanners, computers).
• Prepare and format correspondence, reports, memos, and spreadsheets as needed.
• Assist with preparation and organization of meetings, trainings, and special events.
• Provide data management and reporting, as assigned.
• Maintain accurate records and filing systems for employee, client, and program data (manual and electronic).
• Enter data into various systems (e.g., EHR, billing platforms), ensuring accuracy and timeliness.
• Track and produce recurring and ad hoc reports for leadership and program teams.
• Audit client charts and discharged files, documenting findings and assisting with monthly quality processes.
• Provide assistance and onboarding support to HR, as assigned.
• Receive and track new hire paperwork; assist with coordination of orientation activities.
• Maintain and audit electronic personnel files in the HRIS, ensuring all documents are current and correctly titled.
• Conduct background checks (initial and recurring), driver’s license/insurance verification, and registry re-checks.
• Support training documentation tracking and assist with compliance-related follow-up for missing items.
• Provide program support, as assigned.
• Assist Direct Service Providers by preparing intake packets and documentation folders.
• Monitor and manage client electronic health records in the Carelogic system, resolving failed activities/claims and verifying data accuracy.
• Track authorizations and manage service orders in accordance with client service plans.
• Coordinate and support Medication Management days with physicians and program staff.
• Assist in completing and distributing client, aftercare, and agency satisfaction surveys.
• Assist with recruiting and training foster parents by coordinating orientations, tracking documentation, and maintaining licensing databases.
• Ensure foster parent files are up to date and compliant with regulatory requirements.
• Participate in statewide licensing activities as assigned.
• Provide billing support, as assigned.
• Support billing processes at the office level by verifying insurance, resolving failed claims, and following billing protocols.
• Assist in processing accounts payable invoices, foster parent payments, and other administrative financial tasks.
• Help prepare payroll information for review and submission by program leadership.

Benefits

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees