Program Support Administrator

HEALTH CONNECT AMERICA, INC

4d

About The Position

Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.
Come make a difference and grow with us!
Our Brands
The Program Support Administrator provides comprehensive administrative and operational support to regional offices and program teams to ensure high-quality service delivery, efficient internal processes, and compliance with organizational and regulatory standards. This role serves as a central point of contact for clients, staff, and external partners, contributing to the effectiveness of both programmatic and administrative functions across the organization.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
• Minimum of 1 year of experience in administrative/clerical work.

Responsibilities

• Provide administrative support and office coordination, as assigned.
• Serve as receptionist and first point of contact for visitors, clients, and staff.
• Respond to inquiries, explain organizational procedures, and field complaints with professionalism.
• Open, sort, and distribute incoming mail, faxes, and electronic correspondence.
• Order and manage office supplies and maintain organized, functional workspaces.
• Operate and maintain standard office equipment (e.g., copiers, fax machines, scanners, computers).
• Prepare and format correspondence, reports, memos, and spreadsheets as needed.
• Assist with preparation and organization of meetings, trainings, and special events.
• Provide data management and reporting, as assigned.
• Maintain accurate records and filing systems for employee, client, and program data (manual and electronic).
• Enter data into various systems (e.g., EHR, billing platforms), ensuring accuracy and timeliness.
• Track and produce recurring and ad hoc reports for leadership and program teams.
• Audit client charts and discharged files, documenting findings and assisting with monthly quality processes.
• Provide assistance and onboarding support to HR, as assigned.
• Receive and track new hire paperwork; assist with coordination of orientation activities.
• Maintain and audit electronic personnel files in the HRIS, ensuring all documents are current and correctly titled.
• Conduct background checks (initial and recurring), driver’s license/insurance verification, and registry re-checks.
• Support training documentation tracking and assist with compliance-related follow-up for missing items.
• Provide program support, as assigned.
• Assist Direct Service Providers by preparing intake packets and documentation folders.
• Monitor and manage client electronic health records in the Carelogic system, resolving failed activities/claims and verifying data accuracy.
• Track authorizations and manage service orders in accordance with client service plans.
• Coordinate and support Medication Management days with physicians and program staff.
• Assist in completing and distributing client, aftercare, and agency satisfaction surveys.
• Assist with recruiting and training foster parents by coordinating orientations, tracking documentation, and maintaining licensing databases.
• Ensure foster parent files are up to date and compliant with regulatory requirements.
• Participate in statewide licensing activities as assigned.
• Provide billing support, as assigned.
• Support billing processes at the office level by verifying insurance, resolving failed claims, and following billing protocols.
• Assist in processing accounts payable invoices, foster parent payments, and other administrative financial tasks.
• Help prepare payroll information for review and submission by program leadership.

Benefits

• We recognize the importance of self-care and work/life balance.
• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees