Program Supervisor-IPV

Boys and Girls Village INC•Norwalk, CT

About The Position

The IPV-FAIR Program Supervisor provides clinical and administrative leadership for an intensive, in-home and clinic-based family assessment and intervention program serving families impacted by intimate partner violence. The program provides assessments, interventions, and connections to resources. The Supervisor oversees service delivery, staff supervision, model fidelity, quality improvement, and coordination with the Connecticut Department of Children and Families (DCF) and community partners, helping ensure that services are trauma-informed, culturally responsive, family-centered, and guided by safety and each family’s assessed needs. The Supervisor oversees daily operations, staffing, referrals, caseloads, and service quality; provides clinical supervision and consultation to clinicians and Family Support Navigators; reviews assessments, safety plans, service plans, progress notes, discharge plans, and other documentation; and coordinates with DCF, families, and community providers. The role also monitors outcomes and fidelity, coordinates coverage for urgent family needs, supports crisis-response procedures and quality-improvement activities, and contributes to staff recruitment, onboarding, training, retention, and performance management. The position directly supervises three clinicians and two care coordinators.

Requirements

Master’s degree in social work, counseling, psychology, marriage and family therapy, or a closely related field.
Active Connecticut clinical license accepted by DCF and Boys & Girls Village for this role.
At least three years of supervisory or management experience.
Four years of direct family service experience.
Demonstrated experience working with intimate partner violence (IPV), trauma, child and family services, or related behavioral-health programs.
Knowledge of safety planning, family assessment, trauma-informed practice, and community-based service coordination.
Strong supervisory, organizational, communication, and documentation skills.
Ability to work with families from diverse cultural, linguistic, and socioeconomic backgrounds.
Ability to climb several flights of stairs, work with clients in a variety of settings, and lift 35 pounds.
Flexibility with work schedule, including required evenings and occasional weekends.

Nice To Haves

Experience supervising multidisciplinary or community-based teams.
Training or experience in evidence-informed IPV interventions, motivational interviewing, and child- and family-focused trauma services.
Spanish or another language used in the communities served.

Responsibilities

Oversee day-to-day program operations, staffing, referrals, caseloads, and service quality.
Provide clinical supervision and consultation to Clinicians and Family Support Navigators in accordance with agency, licensing, and program requirements.
Review assessments, safety plans, treatment and service plans, progress notes, discharge plans, and other required documentation.
Coordinate in a timely manner with DCF, families, and community providers while maintaining appropriate confidentiality and professional boundaries.
Monitor service delivery, program outcomes, documentation, and model fidelity; identify training needs and areas for improvement.
Coordinate coverage for urgent family needs and help ensure the program’s crisis-response procedures are followed.
Participate in case reviews, consultation, training, and quality-improvement activities.
Help maintain a family-centered, culturally responsive, and linguistically accessible service environment.
Support staff recruitment, onboarding, training, retention, and performance management.
Perform other related duties as assigned.