Program Supervisor (Red Deer In-Ratio)
About The Position
This role supports youth with complex behavioural needs, significant trauma histories, emotional dysregulation, and high-acuity support requirements. Many of the youth in our care require therapeutic crisis intervention, medication administration, behavioural support planning, and consistent trauma-informed responses during escalated situations. This is not a sit-back-and-manage role. This is for someone who leads from the floor, not the sidelines. You will work directly “in-ratio” alongside frontline Child and Youth Care Workers while also overseeing the day-to-day operation of the program. That means actively supporting youth during difficult moments, coaching staff in real time, responding to critical incidents, ensuring documentation and reporting standards are met, and helping create stability in a high-needs environment.
Requirements
- Confidence and experience working with high intensity specialized programming, complex behaviours, and trauma
- Experience supporting escalated youth safely and therapeutically
- Medication management experience
- Critical Incident Reporting knowledge
- Strong leadership under pressure
- The ability to stay calm, regulated, and professional in unpredictable situations
- A hands-on leadership style
- 3+ years of direct care experience with children and youth (developmental disabilities and/or mental health needs)
- 2+ years of leadership or supervisory experience in front-line care
- Post-secondary education in Child and Youth Care, Social Work, or related field
- Experience working with Children and Family Services, FSCD, or PDD
- Valid Alberta Class 5 Driver’s License
- 3-year Alberta Driver’s Abstract
- Reliable 4-door vehicle
- Alberta Vehicle Registration
- $2 Million Alberta Auto insurance liability
- Clear Criminal Record Check with Vulnerable Sector (within 5 months)
- Clear Intervention Record Check (within 5 months)
- Standard/Intermediate First Aid with CPR Level C
- Stay active throughout your shift (walking, standing, engaging)
- Support physical environments indoors and outdoors
- Bend, crouch, and respond quickly when needed
- Lift up to 10 lbs occasionally
- Maintain energy and presence for the duration of your shift
Nice To Haves
- Trauma-Informed Care training
- Suicide Prevention training
- Mental Health First Aid
- Brain Story Certification
- You lead by example, not just direction
- You stay calm, grounded, and decisive in high-stress situations
- You balance structure with empathy, firm, but fair
- You genuinely enjoy engaging with youth (sports, games, life skills, connection)
- You are solution-focused and growth-oriented
- You understand (or are committed to learning) trauma-informed care and child development
Responsibilities
- Provide direct, trauma-informed care to children and youth
- Build trust through consistency, engagement, and genuine connection
- Support youth through crisis using de-escalation and intervention strategies
- Create meaningful moments, play, teach, guide, and support daily routines
- Document observations and progress with accuracy and care
- Lead, coach, and mentor a team of CYCWs
- Set and maintain high standards of care through role modeling
- Support scheduling, staffing, and day-to-day program operations
- Collaborate with internal teams (People & Culture, Finance, Communications)
- Partner with families, caregivers, and external stakeholders
- Ensure safety, compliance, and program consistency
- Participate in on-call support rotation
Benefits
- Health, dental, and vision benefits
- Employee & Family Assistance Program
- Group RRSP matching (after one year)
- Ongoing training & professional development
- Cornell University TCI Certification
- Access to innovative care technology + mobile tools
- A collaborative, supportive team environment
- Real opportunities for growth within a rapidly expanding organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
