Program Supervisor - Erie, Bradford, Meadville and Warren, PA

Crossroads Treatment Centers•Erie, PA

22d

About The Position

Crossroads Treatment Centers is seeking a Program Supervisor to oversee program operations across its Erie, Bradford, Meadville, and Warren, Pennsylvania clinic locations. The organization provides outpatient, office-based medication-assisted treatment for people with opioid use disorder and is committed to accessible, evidence-based care. The Program Supervisor oversees day-to-day operations, staff, regulatory compliance, documentation, and internal audit processes. The role includes coordinating with internal and external partners, supporting patients and staff, and keeping leadership informed about policy or procedure changes. The position requires travel among the listed clinics, with mileage reimbursed at the current IRS rate. The expected schedule is 37–40 hours per week, with flexibility to support evenings and weekends as needed.

Requirements

High school diploma or GED.
Meet state-defined minimum licensure, education, and experience requirements.
Experience working with individuals with substance abuse or mental health concerns.

Nice To Haves

Experience working in an Office Based Opioid Treatment program.
Supervisory experience.

Responsibilities

Oversee daily program operations and provide assistance where needed, consistent with licensure and ability.
Ensure appropriate application of OBOT Operational Standards and applicable regulatory procedures.
Perform responsibilities assigned by the immediate supervisor or governance authority.
Screen and interview prospective associates and submit requests for hiring approval as needed.
Orient new associates, or designate an appropriate supervisor to do so, including completing new-hire policies, reviewing the associate handbook, and explaining responsibilities.
Conduct employee performance reviews, monitor personnel time, and respond to PTO requests.
Maintain program documentation in accordance with DEA regulations, including patient prescriptive records, physician DEA registration, physician current caseload, and approved patient capacity.
Coordinate with internal and external individuals and agencies to inform, improve, or supplement service provision.
Coordinate with the Operations Support Team to address center needs.
Apply program and regulatory policies and procedures to daily operations.
Review and interpret policy or procedure changes and present information to leadership.
Manage program staff and interact positively with patients, visitors, and community members.
Conduct internal audits to analyze program performance.
Provide administrative support to ensure necessary information is available to patients and staff.
Travel to Erie, Bradford, Meadville, and Warren clinic locations.