Mather Community Campus, Singles Program - Program Supervisor

Volunteers of America Northern California & Northern Nevada•Mather, CA

1d•$75,000 - $83,200•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN), a Certified Great Place to Work, is recruiting for a full-time Program Supervisor for the Singles Program at our Mather Community Campus. VOA-NCNN is a ministry of service dedicated to helping those in need rebuild their lives and reach their full potential. Founded locally in 1911, VOA-NCNN is one of the region's largest providers of social services, operating over 40 programs in housing, employment, substance abuse, and recovery services for individuals and families. Our mission is to change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and supportive services.

Requirements

Demonstrated ability to communicate, comprehend, and follow through on oral and written instructions.
Ability to provide services to residents without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, and minorities.
Flexibility to work irregular hours.
Willingness to function as a team member.
Intermediate computer skills required, including Outlook and all Microsoft Suite programs.
Valid California driver's license.
Ability to meet the organization’s insurance carrier guidelines.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Leadership skills
Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer skills

Nice To Haves

A bachelor’s degree in social work, or a relevant field is preferred.
Specific knowledge with Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics is preferred.

Responsibilities

Assist in the collection of program fees.
Schedule shift hours for all Support Staff and perform bi-weekly payroll duties.
Help ensure that resident apartments are safe and in good order by performing weekly housing inspections for health and safety.
Consistently update Policies and Procedures Manual and schedule all safety inspections.
Order and track all bus passes provided to residents.
Make weekly food donation collection and distribution to residents while maintaining accurate weekly and monthly food donation logs and reports.
Ensure effective communication among staff through completion of resident and staff logs, fliers and incident reports as well as through professional, respectful and team building written and verbal communication.
Provide emergency assistance to residents, such as AOD intervention, and staff as necessary.
Respond to all client questions and concerns.
Identify and delegate chores to clients for Community Service hours.
Provide resident support and encouragement to the Case Managers including, but not limited to: coaching, mentoring and direct, compassionate communication.
Provide assistance with resident development including assessing any social issues that present barriers to a resident’s success in cooperative living and successful achievement of self-sufficiency.
Document and report all resident concerns and/or infractions that can impact the program security.
Maintain and complete all shift logs, observation logs, and incident reports.
Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
Secure Program Manager approval for exceptions to standard policy for residents or self.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with service providers and external county/state/city program representatives as required.
Direct available resources as required.
Assist in department orientation and training for new employees as requested to assure quality work outcomes.
Serve as part of the development team by providing information and support for the development of quality operations.
Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training seminars and complete required certifications, i.e. CPR, First Aid, etc.
Other duties as assigned by Program Manager or Director.