Program Supervisor - Food-Mobile

Hopelink•Kirkland, WA

3d•Onsite

About The Position

The Mobile Food Program Supervisor coordinates Hopelink’s mobile food programming and provides guidance, direction, and supervision to volunteer staff. The role oversees weekly ordering of fresh and non-perishable food from multiple sources, food inventory and stock rotation, and the cleanliness and overall operation of the mobile food truck. The supervisor performs client intake, determines eligibility, and provides appropriate information and referrals, while setting a culturally competent, client-focused standard of service for mobile market participants. The supervisor regularly drives the Mobile Market truck from the warehouse to distribution locations around East King County. The work includes driving, loading, unloading, and set-up, as well as vehicle maintenance reporting and daily vehicle operations. The position also coordinates volunteer support, trains volunteers in safety procedures and food market practices, and serves as a community liaison for mobile distribution locations and occasional donor- and client-facing events.

Requirements

Desire and ability to work with low-income families and/or volunteers.
Computer and technology proficiency, including MS Office 365, MS Outlook, online timekeeping systems, and program-specific systems.
Proficiency in Word and Excel.
Ability to lift 40 pounds.
At least 2 years of experience driving a 26-foot box truck or similar vehicle.
At least 5 years of general driving experience.
Valid driver license and proof of a clean driving record.
Strong written and verbal communication skills.
Ability to operate a forklift and electric pallet jack; training is provided.

Nice To Haves

Spanish or Russian language skills.
Multilingual skills.

Responsibilities

Coordinate the operation of the mobile food market, including driving, set-up, loading, and unloading.
Drive the Mobile Market truck from the warehouse to distribution locations around East King County.
Report vehicle maintenance issues and maintain vehicle cleanliness and daily operational readiness.
Perform client intake, determine eligibility, and provide information and referrals.
Maintain food inventory, monitor available supply and stock rotation, and use an inventory database for food-related data and reports.
Order fresh and non-perishable food weekly from multiple sources.
Train, organize, assign, and supervise volunteers.
Partner with the Volunteer department to schedule sufficient volunteer support for mobile food bank operations.
Support and motivate volunteers and train them in safety procedures, food market best practices, and client-focused customer service.
Resolve volunteer issues, provide guidance or training as needed, and partner with the Food Program Manager on escalated issues.
Act as a community liaison when establishing mobile food distribution locations and occasionally represent Hopelink at donor- and client-facing events.

Benefits

Paid training.
Up to 10 paid vacation and sick days annually.
10 paid holidays.
Up to 7 paid float days available immediately, dependent on hire date and hours per week.
Medical, dental, and vision benefits after a one-month waiting period.
Flexible Spending Accounts.
401(k) with employer match.
Life, disability, and accident coverage.
Wellness Program.
Employee Resource Groups.
Employee Assistance Program.
Employee discount opportunities.
Training classes.
Internal career opportunities.
Professional development.
Leadership development.
Career path coaching.
Annual performance reviews with merit increase opportunities.