Program Supervisor - Food-Mobile

Hopelink•Kirkland, WA

4d•Onsite

About The Position

The Mobile Food Program Supervisor coordinates food programming for Hopelink’s mobile food program, providing guidance, direction, and supervision to volunteer staff. The role is responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintaining food inventory and the cleanliness of the mobile food truck, conducting client intake, determining eligibility, and providing information and referrals. The supervisor sets the tone for culturally competent, client-focused customer service for mobile market participants. The position regularly drives the Mobile Market truck from the warehouse to locations around East King County for food distribution. It is full-time and in-person in Kirkland, with a typical Monday–Friday schedule of 8:30 a.m.–5:00 p.m. Two evening shifts per month are required, with flexibility to work a 10:00 a.m.–7:00 p.m. schedule. Distribution hours may also include occasional weekend events.

Requirements

Desire and ability to work with low-income families and/or volunteers.
Proficiency with computer technology, including MS Office 365, MS Outlook, online systems, and Word and Excel.
Ability to lift 40 pounds.
At least 2 years of experience driving a 26-foot box truck or similar vehicle.
At least 5 years of general driving experience and a valid driver license.
Proof of a clean driving record.
Strong written and verbal communication skills.

Nice To Haves

Spanish or Russian language skills; multilingual candidates are encouraged to apply.

Responsibilities

Operate the mobile food market, including driving, setup, loading, and unloading where applicable.
Report vehicle maintenance issues and maintain vehicle cleanliness and daily operating readiness.
Operate an electric pallet jack, forklift, and hand truck.
Act as a community liaison to establish mobile program food-distribution locations and occasionally represent Hopelink at donor- and client-facing events.
Maintain food inventory and monitor food supply and stock rotation.
Train, organize, assign, and supervise volunteers; partner with the Volunteer department to schedule volunteer support.
Ensure volunteers are engaged, motivated, supported, and trained in safety procedures, food market practices, and client-focused customer service.
Resolve volunteer and program issues, provide volunteer training and guidance, and partner with the Food Program Manager on escalated issues.
Use an inventory database for food-related data and reports.
Order fresh and non-perishable food weekly from multiple sources.
Conduct client intake, determine eligibility, and provide appropriate information and referrals.

Benefits

Paid training
Up to 10 paid vacation and sick days annually
10 paid holidays
Up to 7 paid float days available immediately, dependent on hire date and hours per week
Medical, dental, and vision benefits after a one-month waiting period
Flexible Spending Accounts
401(k) with employer match
Life, disability, and accident coverage
Wellness Program
Employee Resource Groups
Employee Assistance Program
Employee discount opportunities
Training classes
Internal career opportunities
Professional development
Leadership development
Career path coaching
Annual performance reviews with merit increase opportunities