Program Supervisor - STRTP

Redwood Community Services•Eureka, CA

8h•Onsite

About The Position

The STRTP Complex Care Supervisor is responsible for overseeing the daily operations of a Short-Term Residential Therapeutic Program (STRTP) serving youth with complex behavioral and mental health needs. This role ensures the delivery of trauma-informed, therapeutic care while maintaining compliance with all regulatory requirements. The Supervisor provides leadership, guidance, and oversight to direct care staff and ensures the program operates safely, effectively, and in alignment with agency standards.

Requirements

Associate degree (A.A.) with one to two years’ experience; or three to four years’ related experience and/or training; or equivalent combination of education and experience.
Minimum of 2–3 years of experience in a residential or STRTP setting
Prior supervisory or leadership experience
Demonstrated knowledge and experience with MARs, SIRs, SCARs, and regulatory compliance (CCL and DHCS)
Experience managing employee schedules and program operations
Strong ability to communicate and collaborate with multidisciplinary teams and external partners
Knowledge of trauma-informed care, crisis intervention, and behavioral management strategies
Strong leadership, organizational, and communication skills
Valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
Must pass a clear background check with DOJ, CACI, FBI, CCL.
CPR and First Aid Certified.
TB Exam and Physical at the time of employment.

Nice To Haves

Bachelor's degree (BA) from four-year college or university

Responsibilities

Ensure full compliance with all applicable regulations and standards, including Community Care Licensing and Department of Health Care Services requirements.
Oversee accurate and timely completion of all program documentation (e.g., MARs, incident reports, required regulatory filings) and maintain audit readiness.
Monitor daily program operations, staffing, and schedules to ensure adequate coverage, compliance with ratios, and efficient use of resources.
Supervise, train, and support staff, including hiring, onboarding, performance management, and ongoing professional development.
Facilitate staff meetings and provide coaching on trauma-informed care, behavior management, and de-escalation techniques.
Support implementation of individualized treatment plans and collaborate with clinical teams, including therapists, psychiatrists, and external service providers.
Maintain a safe, structured, and therapeutic environment for youth in care.
Oversee program budgets, financial tracking, and required administrative reporting to leadership.
Coordinate with external partners (e.g., social workers, Child and Family Teams) and participate in interagency meetings.
Evaluate program effectiveness, address complaints, and implement continuous quality improvement initiatives.
Ensure compliance with safety procedures, inspections, and required reporting.
Perform additional duties as needed to support effective operation of the STRTP program.