Program Supervisor, Overnight, Transitional

Blue Door Support Services•East Gwillimbury, ON

4d•CA$60,000 - CA$70,000•Onsite

About The Position

Reporting to the Program Manager, the Supervisor is a Social Worker, or equivalent, who provides case management to coordinate/facilitate services for individuals and families who have or are at risk of experiencing homelessness. The Night Shift Supervisor supports service users at the emergency and transitional housing programs further their goals that support permanent housing, as well as supporting staff with after-hours supervision and support.

Requirements

Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience
Minimum of three years’ work experience in a social service field
Knowledge of community resources available in York and surrounding areas
Skilled in providing leadership and direction to individuals and teams
Ability to work independently and within a multi-disciplinary team
Excellent verbal and written communication skills
Strong ability to problem solve in conflict and/or crisis situations
Knowledge, understanding and promotion of anti-oppressive practices
Experience working with diverse, multicultural service user groups including individuals experiencing homelessness, mental health and addictions
Excellent organizational and time management skills
Demonstrated computer literacy including Microsoft Office
CPR and First Aid Certified
Vulnerable Sector Screening – police check
Valid G Class Driver’s license, Clear Drivers Abstract, reliable vehicle and insurance.

Nice To Haves

Crisis prevention training would be an asset

Responsibilities

Supervises and oversees staff in coordination with Program Manager.
Supports staff team afterhours at all Emergency Housing Programs, including on-site support of service user concerns and staff scheduling.
Determines strengths, risks, needs and goals of service users to create individualized case management plans.
Supports and facilitates the onboarding of new hires through orientation.
Directs the team members to support service user goals and plans.
Supports Manager to facilitate staff meetings to accommodate all shifts.
Maintains, updates, tracks and monitor service user progress and provide additional supports as required.
Ensures all program records and appropriate service user documentation are maintained.
Ensures appropriate service user documentation is maintained
Builds, maintains and strengthens working relationships with community service providers, including expanding the existing list of community supports.
Refers service users to appropriate services, advocate as needed and follow up to ensure referrals were completed and connections made.
Facilitates wrap-around supports for service users.
Transports service users as needed.
Facilitates, provides leadership and collaboration for internal case management meetings, and meetings with other service providers.
Directs discharge planning process for service users to ensure support and services are in place to achieve success in maintaining housing options.
Conducts exit interviews with service users.
Completes documentation, including reports and case notes, and collect data as required.
Provides regular monthly and quarterly reports
On-call responsibilities
Other duties as assigned
Maintain professionalism in the workplace.
Working cooperatively alongside and supporting all Blue Door team members and departments.
Adherence to the mission, vision, policies and procedures of the agency.
Able and willing to promote harm reduction practices in accordance with core standards.
Attend internal staff meetings and staff training as required.
Maintain the confidentiality of all service user and agency information.
Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
Fosters positive and appropriate relationships with service users, colleagues, community partners and volunteers.
Provides referrals and follow-up as necessary.
Meets with manager on a regular basis and participates in completion of annual performance evaluation.
All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
All employees shall learn and understand health and safety policies and procedures and will comply with them.