OEMS Credential Manager

State of North Carolina•Wright Building Wake, NC

6d•$52,592 - $86,000•Onsite

About The Position

The NC Office of EMS Credential Manager oversees all credentialing operations to ensure compliance with regulatory standards, state requirements, and organizational policies. This role manages certification renewals, reinstatements, examination registration, legal recognition processes, and military equivalency reviews. The position provides direct supervision and operational oversight of credentialing staff who serve as the primary point of contact for credential applicants, certified personnel, and regulatory stakeholders. The Credential Manager ensures accurate processing, timely communication, consistent application of credentialing standards, and continuous improvement of credentialing workflows. An ideal candidate will have experience in healthcare licensure, EMS credentialing, or professional certification environments.

Requirements

Bachelor’s degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.
Knowledge of credentialing standards and regulatory frameworks.
Ability to interpret statutes and administrative rules.
Strong leadership and supervisory skills.
Ability to manage high-volume workflows with accuracy and attention to detail.
Effective written and verbal communication skills.

Nice To Haves

Experience in healthcare licensure, EMS credentialing, or professional certification environments.

Responsibilities

Oversees all credentialing operations to ensure compliance with regulatory standards, state requirements, and organizational policies.
Manages certification renewals, reinstatements, examination registration, legal recognition processes, and military equivalency reviews.
Provides direct supervision and operational oversight of credentialing staff.
Ensures accurate processing, timely communication, consistent application of credentialing standards, and continuous improvement of credentialing workflows.