Program Supervisor - HUD Housing Services
Lutheran Social Services of Wisconsin and Upper Michigan•Whitewater, WI
•Hybrid
About The Position
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to provide day-to-day leadership and oversight for housing operations supporting two residential buildings serving seniors and adults with chronic and persistent mental illness. This position supervises and supports Occupancy Specialist staff, ensuring compliance with housing regulations, agency standards, and high-quality service delivery.
Requirements
- Associate’s degree in social work, psychology, sociology, or related field required
- Minimum of 3 years of experience working with a similar population or in a related social services or housing setting
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications
- Valid driver’s license, reliable transportation, and ability to meet agency driving requirements
Nice To Haves
- Bachelor’s degree preferred
- Supervisory experience strongly preferred
- Knowledge of housing compliance, documentation, and service coordination principles
Responsibilities
- Provide direct supervision, coaching, and performance management for Occupancy Specialists
- Support daily housing and occupancy operations across multiple residential sites
- Ensure compliance with HUD, Fair Housing, licensing, contract, and agency requirements
- Oversee accurate completion and maintenance of tenant files, certifications, leases, and waiting lists
- Partner with program leadership to address tenant, building, and stakeholder concerns
- Monitor program performance, productivity expectations, and quality standards
- Support budgeting activities and monitor housing-related expenditures
- Coordinate and support preparation for inspections (HUD, state, municipal, and funder)
- Serve as an agency representative to internal and external partners
- Participate in hiring, training, and ongoing development of housing staff
- May provide limited direct operational support as needed
Benefits
- Public Service Loan Forgiveness (PSLF)
- Summer Medical/Dental/Vision Insurance
- Flex Spending for Dependent & Health Care
- Mileage reimbursement
- Paid Time Off
- 10 Paid Holidays
- Ability to Contribute to 403B
- Calm Wellness App – Premium Access
- Student loan navigation program with Summer, PBC
- Early Earned Wage Access with UKG Wallet
- Employee Assistance Program
- Service Awards and Recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
