Program Supervisor - HUD Housing Services

Lutheran Social Services of WI & Upper MI•Whitewater, WI

3d•Hybrid

About The Position

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to provide day-to-day leadership and oversight for housing operations supporting two residential buildings serving seniors and adults with chronic and persistent mental illness. This position supervises and supports Occupancy Specialist staff, ensuring compliance with housing regulations, agency standards, and high-quality service delivery.

Requirements

Associate’s degree in social work, psychology, sociology, or related field required
Minimum of 3 years of experience working with a similar population or in a related social services or housing setting
Knowledge of housing compliance, documentation, and service coordination principles
Strong written and verbal communication skills
Proficiency with Microsoft Office applications
Valid driver’s license, reliable transportation, and ability to meet agency driving requirements

Nice To Haves

Bachelor’s degree preferred
Supervisory experience strongly preferred

Responsibilities

Provide direct supervision, coaching, and performance management for Occupancy Specialists
Support daily housing and occupancy operations across multiple residential sites
Ensure compliance with HUD, Fair Housing, licensing, contract, and agency requirements
Oversee accurate completion and maintenance of tenant files, certifications, leases, and waiting lists
Partner with program leadership to address tenant, building, and stakeholder concerns
Monitor program performance, productivity expectations, and quality standards
Support budgeting activities and monitor housing-related expenditures
Coordinate and support preparation for inspections (HUD, state, municipal, and funder)
Serve as an agency representative to internal and external partners
Participate in hiring, training, and ongoing development of housing staff
May provide limited direct operational support as needed