Program Supervisor - FERC

Mental Health Assn of Alameda County•Oakland, CA

6d•Onsite

About The Position

The Family Education & Resource Center (FERC) is seeking a Program Supervisor to lead a dedicated team supporting families and caregivers of loved ones living with mental health conditions. This role involves inspiring staff, building community partnerships, improving service quality, and shaping innovative family-centered programs across Alameda County. The ideal candidate is a collaborative leader with lived experience, a passion for community impact, and a commitment to equity and recovery. FERC is a family-centered program that provides free advocacy, support, and education to family caregivers of a loved one living with a mental health condition. We support and advocate for the family's wellbeing, assuring they are not alone in their caregiving experience. We serve families from all regions of Alameda County and our office is located in Oakland. What makes FERC unique is that all staff members care for a loved one with a mental health condition or Serious Mental Illness (SMI). FERC programmatic components include: a warmline; mental health education, training, and support for family/caregivers; three resource centers; a reentry program; assistance with AB 1424 Historical Information forms; support for the development of family leadership; and collaboration with other Mental Health Service providers.

Requirements

Lived experience as the primary caregiver and/or direct family member of a loved one diagnosed with a mental health condition and/or substance use condition
Minimum 2 years experience as a Supervisor
Bachelors Degree (additional experience may be substituted for degree requirement)
Demonstrated excellence in service oriented communication and teamwork
Must successfully pass a fingerprint background check by CADOJ and FBI
Have proficiency in Microsoft Office - Outlook (email/calendar); Word (documents)
Some positions require a valid CA Drivers License, daily access to a working motor vehicle, maintain legally required vehicle liability insurance and have an acceptable motor vehicle report as determined by MHAAC's insurance broker

Nice To Haves

Experience working within behavioral health or community mental health programs
Certified Medi-Cal Peer Specialist (CMPSS)
Experience delivering services using video-based platforms such as Zoom or Microsoft Teams
Experience working with underserved and diverse communities
Organizational learning
Bilingual in one of Alameda County's threshold languages: Cantonese, Farsi, Korean, Mandarin, Spanish, Tagalog, Vietnamese

Responsibilities

Provide day-to-day operational oversight of FERC services and staff
Supervise, coach, mentor, and evaluate Family Advocates and assigned staff.
Ensure compliance with agency policies, county contracts, documentation standards, and HIPAA requirements
Develop and maintain partnerships with community organizations and behavioral health stakeholders
Monitor program outcomes, quality assurance measures, and continuous improvement initiatives
Coordinate trainings, outreach activities, family support groups, and community engagement efforts
Support strategic planning, staff development, recruitment and on-boarding

Benefits

Competitive salary
Eligible for first pay increase after successful completion of 3-month introductory period
100% paid medical and dental coverage for the employee
Employee Assistance Program (EAP)
401K Retirement Plan
Short/Long Term Disability Plan
Flexible Spending Account (FSA)
Generous time-off benefits: 14 paid holidays, including the week between Christmas and New Years Day
Vacation leave 2 weeks per year, increases to 4 weeks by year 4 of employment
Mileage reimbursement for work related travel
Paid volunteer time-off
Tuition reimbursement
On the job training