Program Supervisor Families (8095)

Lutheran Services Florida • Pensacola, FL

1d • Hybrid

About The Position

Lutheran Services Florida (LSF) is seeking a Program Supervisor-Families to ensure the effective and qualitative coordination of all services and interventions for children and their families referred to specific regional programs. This role focuses on supporting parents and children by cultivating nurturing parent-child relationships and promoting healthy childhood development within a caring community. The Program Supervisor-Families will provide direct leadership and guidance to the program’s direct care staff.

Requirements

• Bachelor’s degree in public health or fields related to working with children and families.
• Three years of relevant experience working with children or families.
• Solid understanding of and experience in supervising diverse staff with humility, as well as providing support to staff in stressful work environments
• Knowledge of infant and child development and parent-child attachment
• Experience with family services that embrace the concepts of family-centered and strength-based service provision
• Knowledge of parent-infant health and dynamics of child abuse and neglect
• Experience supporting culturally diverse communities/families
• Experience in home visitation with a strong background in early childhood prevention services
• Willingness to engage in building reflective practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.)
• Ability to build strong community partnerships
• Ability to establish trusting relationships
• Excellent written and verbal communication skills.
• Familiarity with and ability to use Microsoft Office programs Word and Excel.
• Ability to type 45 words per minute.
• Ability to drive both locally and throughout the state in connection with the duties of this position.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must demonstrate experience and humility to work with culturally diverse families
• Valid driver’s license and appropriate auto liability insurance ($10,000/$20,000) required.

Nice To Haves

• Master’s degree preferred.
• Experience in reflective practice preferred
• Infant mental health endorsement preferred

Responsibilities

• Reviews and assigns new referrals and ensures staff meet with children and their families in their primary residence within two working days of case assignment.
• Ensures staff conduct initial screening assessment within five working days of assignment.
• Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
• Ensures the ethical application of program practice standards and meeting/exceeding program and contractual goals.
• Arranges for, attends, and participates in individual case staffings as necessary.
• Attends all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary, and as required by the supervisor.
• Participates in quality assurance, technical assistance, training, and HFA accreditation as directed by the HFF Central Administration.
• Creates and maintains strong community partnerships and relationships to connect families with additional needed services such as childcare, mental health counseling, substance abuse treatment, and domestic violence intervention services.
• Develops and maintains program service delivery and fidelity for the program.
• Ensures the creation and implementation of the program’s Quality Assurance plan and Continuous Quality Improvement initiatives.
• Responsible for the recruitment and retention of qualified staff.
• Organizes, prioritizes, and completes all work assignments by the established deadlines.
• Reports directly to and follows directives of Regional Director.
• Works cooperatively with staff, the leadership team, LSF colleagues and with agency support staff.
• Effectively manages time to ensure that all home visits are completed as required, and all case documentation is entered timely.
• Follows Florida Statutes, Administrative Code, program specific and LSF written policies and procedures.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level