Program Supervisor - Emergency Shelter

The Salvation Army Canada and Bermuda Territory•Saskatoon, SK

2d•Onsite

About The Position

The Salvation Army has been serving people in need for over 130 years, providing essential services like food, clothing, and shelter, and supporting individuals facing unemployment, addiction, and family challenges. As a faith- and values-based organization, we are committed to sharing the love of Jesus Christ, meeting human needs, and being a transforming influence in communities. This role is responsible for the direct supervision of emergency shelter staff, including training, coordination of workflow, and performance assessments. The position also involves contributing to program development, budget input, and ensuring adherence to policies and procedures. The Program Supervisor will liaise with external agencies, support program evaluation, and ensure effective communication within the department and with residents. A key aspect of the role is to ensure the Mission of The Salvation Army is actively presented and to collect guest feedback for continuous improvement.

Requirements

A minimum of a diploma in social work or justice services, or equivalent experience and education.
Minimum 3 to 5 years of experience working within a social services field.
Demonstrated understanding of the Behavior Based Model.
Ability and willingness to work flexible hours as required by the position.
Ability and willingness to demonstrate empathy, concern, and interest in providing quality care.
Ability to work cooperatively with staff.
Effective communication skills (read, speak, understand written and verbal English).
Ability to react responsibly in emergency situations.
Demonstrated skills in organizational disciplines.
Ability to develop, implement, and evaluate programs.
Experience with Microsoft Office, internet, and keyboarding.
Willingness and skills in community networking and presentations.
Ability and willingness to work in cooperation with other staff members.
Ability to treat guests, staff, volunteers, and the public with respect, dignity, and confidentiality.
Effective time management skills.
Understanding of the dynamics of resident's behavior with the ability to assess needs and risks.
Proficiency in meeting residents, forming effective professional relationships, and gaining trust.
Ability to effectively assist residents in problem-solving for reintegration into housing.
Ability to demonstrate understanding of and empathy toward cultural differences.
Ability to show courtesy, respect, and dignity to fellow employees, program clients, residential clients, and the public.
Ability to maintain confidentiality, security, and adhere to the Crossroads Residential Services code of ethics.
Ability to follow The Salvation Army Code of Conduct.
Ability to exercise considerable initiative and carry out duties with minimal direction.
Commitment to teamwork.
Ability to work both collaboratively and independently.
Ability to lead a team by fostering a strong environment of collaboration.
Skill in understanding the use of authority in supervision and effective intervention in crisis situations.
Demonstrates effective interpersonal and communication skills.
Ability to deal with internal and external contacts at all levels of the organization professionally.
Adherence to standards consistent with the values and philosophy of the Centre and The Salvation Army.
Ability and willingness to support the mission and purpose of The Salvation Army.

Nice To Haves

Equivalent experience and education may be considered.
2 years of experience in a case management system is an asset.
Experience working within a non-profit organization is an asset.
2 – 3 years of managerial or supervision experience preferred.
Experience with HIFIS is an asset.

Responsibilities

Provide day-to-day supervision to DSWs and Caseworkers, offering guidance, training, and support.
Coordinate with DSW staff to ensure proper procedures for bookings, room checks, building rounds, and support services.
Ensure adherence to all Administrative, Personnel, and Program policies and procedures.
Oversee the Emergency After Hours Program (EAH) procedures and ensure new staff receive HIFIS training.
Arrange professional development training for DSWs and caseworkers.
Assist the Housing Services Manager in recruiting new staff.
Liaise with external agencies to coordinate support services for clients.
Provide recommendations and support to management regarding departmental policies and procedures.
Support the assessment, design, implementation, monitoring, and evaluation of emergency shelter programs.
Ensure collaboration with the support team (Caseworkers, spiritual care, health, Income Assistance) for client programming.
Ensure clear and complete information flow between staff and residents.
Collect and utilize guest feedback to inform decision-making.
Actively present The Salvation Army's Mission to clients, staff, and the public.
Ensure a regular schedule for Emergency Shelter staff and submit payroll hours.
Review and respond to incidents, reporting major incidents to the Housing Services Manager.
Stay informed about community developments relevant to the Centre's ministry.
Participate in departmental budget development and provide input.
Schedule and coordinate regular meetings with team leads.
Review Transient Aid forms for quality of service and participate in meetings with Income Assistance.
Monitor operational trends related to EAH and respond to related inquiries and incidents.
Collaborate with the kitchen department to ensure EAH supplies are stocked.
Schedule caseworkers for maximum effectiveness and guest access.
Assist with troubleshooting difficult caseworker situations and ensure caseworkers work in unison with DSWs.
Ensure proper documentation for case files and that caseworkers support guests according to TSA guidelines.
Prepare and ensure completion of statistical reports (including SAMIS) and other administrative documents.
Maintain familiarity with funder requirements and contract agreements and assist with reporting.
Maintain accurate, comprehensive, legible, and current client file records.