Program Supervisor 1 Shoreline Veterans Center

Lutheran Community Services Northwest•Shoreline, WA

14d•Onsite

About The Position

Program Supervisor 1 provides leadership and operational oversight for an assigned supportive housing program, ensuring the delivery of high-quality, client-centered services that help residents overcome barriers to housing stability and successfully transition from homelessness to permanent housing. In partnership with the Program Manager, the Program Supervisor supports the development, enhancement, and coordination of program services, facility operations, and community partnerships to strengthen outcomes for program participants. This position balances direct program oversight with administrative responsibilities, including supervising and supporting direct service staff, managing staff schedules and shift coverage, overseeing HMIS data quality and compliance, and providing guidance on case management practices. The Program Supervisor fosters a collaborative, trauma-informed environment that promotes resident engagement, staff development, and service excellence. All duties are performed in alignment with Compass Housing Alliance’s mission, values, and philosophy of care. The Shoreline Veterans Program provides permanent supportive housing and comprehensive support services for veterans experiencing homelessness or housing instability in King County. The program offers 25 units of housing in a safe, stable, and welcoming environment designed to promote long-term housing retention and improved quality of life. Through individualized case management, resource coordination, and access to community-based services, residents receive the support needed to achieve greater independence, wellness, and housing stability. Services are delivered by a skilled and compassionate multidisciplinary team committed to honoring veterans’ strengths, fostering resilience, and helping each resident reach their personal goals.

Requirements

Minimum of 2 years’ experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.
Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.
Meets LCSNW criminal background clearance requirements

Nice To Haves

A minimum of 1 years’ experience in direct supervision/management of people, preferred.
A minimum of 2 years' experience in case management or a direct service role serving those living unsheltered, preferred.
Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
Experience working in an environment where language may be a barrier, preferred.
Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).
A degree in social work or related field would be a complement to the required experience.

Responsibilities

Coordinate daily operations of program.
Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.
Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.
Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
Know and understand the contracts and ensure compliance with contracts is being met.
Provide supportive crisis counseling and case management support to program participants as needed.
With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
Participate in ongoing training and program development.
Train and ensure the enforcement of program policies and agency rules.
Work in conjunction with other Compass programs to support the agency's mission.
Hire, train, and supervise shift Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services.
Develop schedule and ensure shift coverage.
Provide leadership support to all program staff.
Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
Manage staff scheduling and ensure adequate coverage to provide service delivery.
Provide regular supervision to the Program Assistants along with staff meetings.
In support of the program, work with Program Manager and the Housing Services Directors to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
Provide and model de-escalation and crisis intervention, developing a supportive milieu.
Function as a model for front-line staff.
Perform daily activities as needed to keep the program running smoothly.
Recognize the value that different perspectives and cultures bring to the organization.
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
Serve as a member of the management team.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.
Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
Carry out supervisory duties in accordance with the agency policies and applicable laws.
Directly supervise Program Assistants and Relief Staff.
Supervisory duties include the following: interview, hire, and train staff; plan, assign and direct work; monitor performance; provide recognition to staff; provide coach/counseling and discipline, when necessary; address complaints and resolve problems.

Benefits

Medical, dental, vision, and prescription benefits
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status