Veterans Services Supervisor

State of Connecticut•Rocky Hill, CT

1d•Onsite

About The Position

The Connecticut Department of Veterans Affairs (DVA) is seeking a full-time (40 hours/week) Veteran Services Supervisor for the Office of Advocacy & Assistance in Rocky Hill. This position involves supervising staff, setting priorities, overseeing case management, developing statewide procedures, leading community outreach, conducting research into veteran needs, and acting as a liaison with other agencies. The mission of the Connecticut DVA is to assist Connecticut’s veterans, across the spectrum of need, to ensure each veteran and eligible family member receives the benefits and services they earned. For over 140 years, the Connecticut DVA has been caring for its veterans and their dependents. As a department, we are a team of dedicated individuals who support our veterans, and we believe in "Serving Those Who Served."

Requirements

Current State of CT employee of the agency listed above (DVA) for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language
Five (5) years of technical experience in assisting clients in finding, qualifying for, applying for, or delivering social, health care or veterans service programs involving direct client contact.
Two (2) years of the General Experience must have involved the coordination of a program.
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
A Master's degree in public health or social work may be substituted for one (1) additional year of the General Experience.
One (1) year of experience as a Veterans Services Officer currently or previously accredited by the U.S. Department of Veterans Affairs, Office of General Counsel, may be substituted for the General and Special Experience.
For state employees one (1) year of experience as a Veterans Services Officer may be substituted for the General and Special Experience.
Considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; relevant agency policies and procedures; veterans programs and resources
Knowledge of various social, psychological and emotional factors which influence attitudes and behavior of veterans; and ability to coordinate available support and social services which provide assistance to veterans, their spouses and eligible dependents
Considerable interpersonal skills; oral and written communication skills
Considerable ability to understand, analyze, interpret and apply complicated technical materials
Supervisory ability
Ability to utilize computer software
Served in time of war for at least ninety (90) days unless separated from service earlier because of a service connected disability; Received honorable discharge from or released under honorable conditions from active service in the armed forces as defined in accordance with Section 27-103 of the Connecticut General Statutes; or Awarded the Armed Forces Expeditionary Medal for service by the armed forces.
Incumbents in this class will be required to complete a course in veterans benefits within one (1) year of employment and must be accredited by the U.S. Department of Veterans Affairs.
Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.
Incumbents in this class may be required to travel.

Nice To Haves

Experience collaborating with and working with team members across multiple locations
Experience providing guidance to colleagues on processes and best practices
Experience managing and evaluating a program of services
Experience coordinating public outreach events or ceremonies

Responsibilities

Supervises staff, including assigning work, providing training, and conducting performance evaluations
Sets priorities, oversees case management, and performs regular on‑site reviews
Develops statewide procedures, policies, standards, and program materials
Leads community outreach, intervention programs, and resources for veterans
Conducts research into veteran needs and recommends legislative actions to improve benefits
Acts as liaison with other agencies and prepares reports, correspondence, and public presentations
Schedules, assigns, oversees and reviews work of staff
Provides staff training and assistance
Conducts performance evaluations
Determines priorities and assesses needs on cases assigned to staff including on site visits on a regular basis
Establishes and maintains procedures to be followed on a statewide basis
Develops or makes recommendations on development of policies and standards
Acts as liaison with other operating units, agencies and outside officials regarding agency policy and procedures
Prepares reports and correspondence
Plans and supervises development of resources and grants available to agency and veterans
Develops and promotes programs for community outreach, intervention and assistance for veterans
Develops and conducts research into needs of veterans
Plans development and distribution of programmatic materials
Recommends legislative action necessary to enhance benefits for veterans
Supervises a program of veteran representation at administrative hearings involving benefits and issues
Makes public information presentations
Assists municipalities in implementing the Municipal Veterans Representative Program
Maintains a registry of municipal veterans representatives
Assists municipalities in obtaining grants or other funding for the municipal veterans representative program
Conducts training for municipal veterans representatives
Tracks annual municipal support to veterans
Prepares and provides input to required reports
Assists municipalities in conducting veteran outreach events