Veterans Program Support Specialist

Rock Valley Community Programs, Inc.•Janesville, WI

23h•Onsite

About The Position

Rock Valley Community Programs provides transitional and supportive housing, addiction and mental health treatment services to adults in the Rock County area. We provide these services to homeless male veterans; clients connected to the criminal justice system and outpatient care to anyone needing assistance with addiction and/or mental health treatment. The Program Support Specialist will ensure program compliance based on policy and procedure plus contract guidelines for a Community-Based Residential Facility (CBRF).

Requirements

Strong judgment, problem-solving, and communication skills
Ability to remain calm in high-pressure situations
Working knowledge of computers, or willingness to learn
Must be able to sit, stand and walk for extended periods of time
Occasionally lift/move up to 25 pounds.
Valid driver’s license and clean driving record
Must complete TB test, and drug screening (on-site).
Completion of CPR, First Aid, CBRF Fire Safety, and Choking training within 90 days
Employment is contingent upon passing a state and federal background check.

Nice To Haves

Prior experience in corrections, human services, or security is a plus

Responsibilities

Ensure facility security and safety by monitoring alarms, cameras, doors, visitor logs, searches, and emergency/crisis procedures.
Conduct regular resident accountability checks, including headcounts, sign-in/out logs, chores, and enforcing rules/sanctions.
Perform urinalysis/breathalyzer testing and report incidents or overdue reports as needed.
Manage and monitor resident medications upon intake.
Handle communication tasks such as answering phones, responding to crisis calls, checking emails/shift logs, and maintaining teamwork.
Secure and report resident financial transactions.
Complete resident intakes, inventories, and transportation using agency vehicles when needed.
Maintain accurate documentation and reports, including incident reports, police contact reports, and resident information boards.
Assist with clerical and office duties such as filing, copying, stocking supplies, and forwarding mail.
Support dietary/kitchen monitoring and assist residents with meals/food prep when needed.
Participate in attendance expectations, including punctuality, shift completion, and occasional mandated overtime.
Provide general support to residential staff and residents, including outings, cleaning supplies, and abandoned property handling.