Program Strategy & Operations Manager
About The Position
The Program Strategy & Operations Manager position is a Full time, Regular position. This role supports the strategic planning and operational execution of educational programs and initiatives. It involves translating program goals into operational plans, timelines, and implementation frameworks, and coordinating program activities across multiple schools, regions, and stakeholders. The manager will oversee complex project schedules, resources, and service delivery logistics, coordinating facilitators, consultants, and program staff for efficient implementation. A key aspect of the role is managing program operations using Smartsheet or similar project management platforms, maintaining dashboards and tracking systems for program implementation, service delivery, and reporting. The position also involves optimizing internal workflows related to program scheduling, resource allocation, documentation tracking, compliance monitoring, and service verification. A significant part of the role includes supporting initiatives involving the Puerto Rico Department of Education (DEPR), ensuring alignment with contractual requirements, reporting guidelines, and implementation standards. This includes coordinating communication with school leadership, program coordinators, and institutional stakeholders, monitoring service delivery across schools to ensure program fidelity, and tracking key performance indicators (KPIs) and program deliverables. The role also supports financial and operational tracking related to program execution and maintains documentation and compliance records. The position requires full compliance with company standards, policies, procedures, and applicable laws. Other duties may be assigned.
Requirements
- Bachelor’s degree in education, Business Administration, Public Administration, or a related field.
- 5+ years of experience in program management, project management, or operations management.
- Experience working with or collaborating with the Puerto Rico Department of Education ecosystem.
- Strong organizational and analytical skills.
- Fully bilingual (English and Spanish).
- Strong proficiency with technology and digital systems.
Nice To Haves
- Experience using Smartsheet, or similar workflow management platforms.
- Experience coordinating multi-site educational programs or government-funded initiatives.
- Familiarity with government contracts, compliance requirements, and reporting structures.
- Project management certifications (PMP, Agile, or equivalent) are a plus.
Responsibilities
- Support the strategic planning and operational execution of educational programs and initiatives.
- Translate program goals into operational plans, timelines, and implementation frameworks.
- Coordinate program activities across multiple schools, regions, and stakeholders.
- Manage complex project schedules, resources, and service delivery logistics.
- Coordinate facilitators, consultants, and program staff to ensure efficient implementation.
- Oversee service calendar planning across multiple initiatives and programs.
- Identify operational challenges and implement solutions to improve efficiency.
- Manage program operations using Smartsheet or similar project management platforms.
- Maintain dashboards and tracking systems for program implementation, service delivery, and reporting.
- Optimize internal workflows related to: Program scheduling, Resource allocation, Documentation tracking, Compliance monitoring, Service verification.
- Support initiatives involving the Puerto Rico Department of Education (DEPR).
- Ensure alignment with contractual requirements, reporting guidelines, and implementation standards.
- Coordinate communication with school leadership, program coordinators, and institutional stakeholders.
- Monitor service delivery across schools to ensure program fidelity.
- Track key performance indicators (KPIs) and program deliverables.
- Prepare operational reports and dashboards for leadership.
- Support financial and operational tracking related to program execution.
- Maintain documentation and compliance records for program activities.
- Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
- May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
