Program Staff (PART-TIME/Overnight)

St. Matthew's House•Naples, FL

About The Position

Program Staff provide support to St. Matthew’s House’s Emergency Housing program by completing daily tasks according to program guidelines. The role calls for organization, strong personal and professional boundaries, conflict-resolution skills, effective verbal and written communication, a positive attitude, and the ability to work collaboratively with team members. Staff work a variety of shifts, including second and third shifts and weekends. They support residents, maintain facility security and living-area standards, document program activity, assist with front-desk and resident-discharge tasks, and uphold the guidelines in the Shelter Handbook. The position also includes opportunities to present the Gospel message and pray with residents and staff.

Requirements

High school diploma or equivalent.
Strong organization and personal and professional boundaries.
Conflict-resolution skills and the ability to demonstrate them.
Strong verbal and written communication skills.
Positive attitude and willingness to work with team members.
Ability to stand for a minimum of four hours at a time.
Ability to lift at least 25 pounds.
Ability to bend or kneel to the ground.
Familiarity with HIPAA laws; the role involves highly confidential information.

Nice To Haves

Some college.
Experience working with addiction and mental health.

Responsibilities

Work a variety of shifts, including second and third shifts and weekends.
Enter accurate, objective documentation into the CMS.
Check daily that residents’ living areas are maintained and comply with Shelter guidelines.
Perform random bed checks to account for residents during overnight coverage.
Perform regular facility security checks.
Administer random drug screens to residents as required.
Sort hygiene supplies into appropriate storage containers.
Create the required minimum number of hygiene kits during front-desk shifts.
Complete resident discharges as needed and record accurate information.
Remove and store discharged residents’ personal items according to program guidelines.
Use the phone system and transfer calls.
Work with other staff members to complete assigned tasks.
Screen individuals attempting to enter the shelter after hours.
Treat residents with respect and maintain appropriate boundaries.
Know the guidelines in the Shelter Handbook and hold residents accountable for them.
Present the Gospel message to residents when opportunities arise.
Pray with residents and staff when opportunities arise.
Complete job duties in accordance with St. Matthew’s House core values.