Program Specialist or Senior

Idaho Power Company•Boise, ID

6d•Hybrid

About The Position

Idaho Power is hiring a Program Specialist or Senior for its Customer Operations team, based at the company’s downtown Boise, Idaho location. The role creates and manages energy efficiency programs, with an emphasis on HVAC technologies and systems, demand response programs, and/or other customer offerings. Work includes program design, process development and system integration, marketing and communications, contract management, daily operations, payment processing, and reporting results. The position may work up to 40% remotely, and relocation assistance may be provided to the successful candidate. A Senior Program Specialist also serves as a subject matter expert, applying comprehensive, specific, and progressive knowledge of the program or discipline, including HVAC equipment and applications. The position may interface with outside organizations as a company representative and may perform additional tasks assigned by company leaders or management.

Requirements

Program Specialist: A bachelor's degree in business, science, engineering, marketing, communications, or a related field, or an equivalent combination of education and experience.
Program Specialist: Three years of project or program management experience, including two years in utility, customer service, science, engineering, or marketing.
Senior Program Specialist: A bachelor's degree in business, engineering, marketing, communications, or a related field, or an equivalent combination of education and experience.
Senior Program Specialist: Five years of project or program management experience, including five years in utility, customer service, science, engineering, or marketing.
Valid driver's license with an acceptable driving record based on the position's driving requirements.
Working knowledge of common software programs such as Internet Explorer, Microsoft Outlook, Word, Excel, and PowerPoint.
Knowledge of energy efficiency terms and products and utility company operations.
Strong project management, interpersonal communication, clear and concise writing, organization, and customer service skills.
Ability to conduct in-depth data analysis and reporting and present program information effectively to internal and external audiences.
Ability to plan and develop programs and resolve issues.
Ability to comprehend HVAC concepts and be familiar with HVAC technologies; comprehend technical issues in energy efficiency; develop and manage programs; negotiate complex issues; analyze large and/or complex datasets and databases; and prepare comprehensive written and oral reports of problems, alternatives, and recommendations.
Able to perform desk and computer work for extended periods and use office equipment and fine motor skills.
Able to occasionally bend, stoop, squat, ascend and descend stairs and ladders, climb in and out of vehicles, twist, kneel, and balance; rarely crawl; withstand confined spaces and heights; and meet the stated occasional carrying and rare lifting or exertional-force requirements.

Nice To Haves

Understanding of regulatory and policy impacts on energy efficiency programs.
Ability to influence, gain commitment, and manage conflict; demonstrated leadership skills.
Program Specialist: Formal education in HVAC; three years of utility-industry work experience with a customer-related focus.
Senior Program Specialist: Mechanical engineering degree and/or formal education in HVAC; five years of utility-industry work experience with a customer-related focus.
Project Management Professional certification and HVAC certifications and licenses.

Responsibilities

Create and manage energy efficiency programs, with an emphasis on HVAC technologies and systems, demand response programs, and/or other customer offerings.
Design programs and develop processes and system integrations.
Manage program marketing and communications, contracts, daily operations, payment processing, and reporting of results.
For the Senior level, serve as a subject matter expert with comprehensive, specific, and progressive knowledge of the program or discipline, including HVAC equipment and applications.
Represent the company in interactions with outside organizations.
Perform additional tasks assigned by company leaders or management.