Program Specialist or Senior

Idaho Power Company•Boise, ID

8d•$89,669 - $130,062•Hybrid

About The Position

Idaho Power is hiring a Program Specialist or Senior for its Customer Operations team. The role creates and manages energy efficiency programs, with an emphasis on HVAC technologies and systems, demand response programs, and/or other customer offerings. Work includes program design, process development and system integration, marketing and communications, contract management, daily operations, payment processing, and reporting results. A Senior Program Specialist also serves as a subject matter expert, with comprehensive, specific, and progressive knowledge of the program or discipline, including HVAC equipment and applications. The position is based at Idaho Power’s downtown Boise location, with flexible schedules and the opportunity to work up to 40% remotely. Relocation assistance may be provided to the successful candidate. The role may interface with outside organizations as a company representative.

Requirements

Working knowledge of common software programs such as Internet Explorer, Microsoft Outlook, Word, Excel, and PowerPoint.
Knowledge of energy efficiency terms and products and utility company operations.
Strong project management, interpersonal communication, clear and concise writing, organization, customer service, data analysis and reporting, program planning and development, and issue-resolution skills.
Ability to comprehend HVAC concepts and be familiar with HVAC technologies; develop and manage programs; comprehend technical issues in energy efficiency; negotiate complex issues; analyze large or complex datasets and databases; and prepare comprehensive written and oral reports of problems, alternatives, and recommendations.
Program Specialist: Bachelor’s degree in business, science, engineering, marketing, communications, or a related field, or an equivalent combination of education and experience.
Program Specialist: 3 years of project or program management experience, including 2 years in a related field such as utility, customer service, science, engineering, or marketing.
Senior Program Specialist: Bachelor’s degree in business, engineering, marketing, communications, or a related field, or an equivalent combination of education and experience.
Senior Program Specialist: 5 years of project or program management experience, including 5 years in a related field such as utility, customer service, science, engineering, or marketing.
Valid driver’s license with an acceptable driving record based on the position’s driving requirements.
Ability to work at a desk or computer for extended periods and use office equipment and fine motor skills.
Ability to occasionally bend, stoop, squat, use stairs or ladders, climb in and out of vehicles, twist, kneel, and balance; rarely crawl; tolerate confined spaces and heights; and perform the lifting and carrying activities described in the posting.

Nice To Haves

Understanding of regulatory and policy impacts to energy efficiency programs.
Ability to influence, gain commitment, and manage conflict; demonstrated leadership skills.
Program Specialist: Formal education in HVAC.
Program Specialist: 3 years of work experience in the utility industry with a customer-related focus.
Senior Program Specialist: Mechanical engineering degree and/or formal education in HVAC.
Senior Program Specialist: 5 years of work experience in the utility industry with a customer-related focus.
Project Management Professionals Certification, HVAC certifications, and licenses.

Responsibilities

Create and manage energy efficiency programs focused on HVAC technologies and systems, demand response programs, and/or other customer offerings.
Develop program designs, processes, and system integrations.
Manage program marketing and communications, contracts, daily operations, and payment processing.
Report program results.
For the Senior Program Specialist level, act as a subject matter expert on the program or discipline, including HVAC equipment and applications.
Interface with outside organizations as a company representative.