Program Specialist

Good Samaritan Family Resource Center of San Francisco•San Francisco, CA

6d•$24 - $25•Onsite

About The Position

Under the direction of the Service Coordination Manager, this position is responsible for assisting in the coordination and implementation of Family Services Programming. Key responsibilities include group facilitation, working directly with Program Facilitators on assigned programs to assist with intakes, program enrollment/registration, program preparation, attendance tracking, providing pre-post surveys/evaluations, and information and referral resources for program participants.

Requirements

High School Diploma or equivalent and 1 year of relevant work experience
Bilingual Spanish/English required (in reading, writing, and speaking), bicultural preferred
Experience with facilitation of workshops, classes and/or support groups
Experience working with Latino immigrant population and understanding of immigrant issues
Excellent written and verbal communication skills and public relation/customer services skills
Ability and willingness to work an irregular schedule and to travel to off-site locations in the community as needed
Strong organizational and time management skills
Computer literacy (MS Word, the Internet, data entry)
Punctual, self-motivated and flexible
Experience with Databases (CMS, GMS, Salesforce) and data entry
Excellent writing skills including spelling and grammar (English and Spanish)
Collaborative, team-oriented work style and ability to work effectively with diverse staff
Strong understanding of confidentiality and professional boundaries
Child and youth friendly
Must complete full background check (Department of Justice, FBI, and Child Abuse Index)
Candidates must go through a background check after a conditional offer is made.
Must have TB clearance
Bilingual (Spanish and English; reading/writing/speaking)

Nice To Haves

Knowledge of Mission District and citywide resources
Previous experience in or understanding of the family resource center and/or family strengthening models
Training or experience in the areas or early childhood and/or youth development
Experience with the practice of conflict management and de-escalation methods

Responsibilities

Ensure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families served
Explain Good Samaritan classes and programs to participants, other service providers, and visitors
Pre-screen needs of those seeking services through agency’s Intake process to provide information and referrals to internal and external programs
Conduct Intakes through internal database (Salesforce, CMS) to new and returning Good Samaritan Participants as part of program enrollment which include assessing needs, consent forms and keeping documents confidential
Plan and facilitate in person and/or virtual curriculum-based classes, workshops, support groups and/or other activities for families (with co-facilitator when assigned)
Hold program preparation for assigned programs which include (calendar scheduling, preparing materials list, space set up/clean up, phone calls to confirm attendance)
Track program enrollment and attendance of assigned programs and enter into database.
Hold assigned program’s waitlists, contact potential program participants for enrollment process, and coordinate with program facilitator for finalizing enrollment list.
Provide pre/post program evaluations and surveys to participants, collect evaluations/surveys when completed, and assist participants in completing them as needed.
Work with other staff and service providers to ensure appropriate referrals and follow-up on referred participants
Maintain and update program referral and services information
Perform community research to identify and add new resources to our resource information guide
Provide administrative support to staff as needed
Meet with Service Coordination Manager weekly, attend staff, team, and committee meetings as scheduled
Other duties as assigned
Responsible for the strict maintenance of client confidentiality
Ability to promote, maintain, and contribute consistently to a positive work culture and team environment
Ability to demonstrate professionalism and respect in communication in all situations and with all stakeholders (participants, staff, parents, teachers, partners, etc.)
Ability to be flexible and responsive to a variety of student and programmatic needs
Other job-related duties as assigned