Program Specialist (2913) – Human Services Agency (166464)

City and County of San Francisco•San Francisco, CA

7d•$105,612 - $128,362•Hybrid

About The Position

This recruitment will be used to fill two (2) positions within the Learning and Organizational Development (L&OD) Team and two (2) positions within the San Francisco Benefits Net On-the-Job Training (SFBN OJT) Team of the Human Services Agency (HSA). The duration of this assignment is twelve (12) months. This is a Temporary-Exempt (TEX) Category 18 Appointment and is limited to one (1) year in six (6) month increments. Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-18 serves for a limited term, at the discretion of the Appointing Officer. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose. As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Requirements

Three (3) years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training.
Data management experience refers to high-level and large-scale data management activities using software programs dealing with large sets of data. Administrative record-keeping experience is not considered qualifying.
Some positions require possession of, or ability to obtain, a valid California driver’s license.

Nice To Haves

Experience working with social service programs - CalFresh and Medi-Cal preferred
Experience using CalSAWS
Experience undergoing major system changes (e.g. CDS to CalWIN, CalWIN to CalSAWS)
Proficiency using Microsoft Office tools (e.g. Word, Outlook, Teams, PowerPoint, SharePoint, etc.)

Responsibilities

Facilitate classroom-based sessions by guiding trainees through learning activities, supporting engagement and understanding, and maintaining an organized, productive training environment.
Managing classroom operations by monitoring trainee attendance and behavior, maintaining accurate tracking records, assisting with weekly timesheet submissions, and escalating behavioral concerns as needed.
Organizing and preparing written material for use in various formats including hard copy memos, manuals, and reports, interactive online resources, and presentation media.
Contributing to short and long-term projects and workgroups by supporting coordination, planning, and implementation activities.
Provide instructional support by assisting trainees during classroom activities, ensuring engagement and proper device use, managing and preparing materials, overseeing assessment compliance and supporting case processing during on-the-job training.
Assist with On-The-Job Training case reviews to ensure accuracy and adherence to CalFresh and Medi-Cal program policy and standards, providing timely feedback on case reviews to support trainees’ development.
Reviewing and monitoring Department compliance with County, Federal and State regulations as related to public assistance programs; reviewing guidelines related to the processing of public assistance applications; verifying eligibility, correctness of payment decisions and appropriateness of the services provided.