Program Specialist
About The Position
Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. This role will be supporting Nashville residential program(s) to ensure the execution of normal program functions, including qualifying customers for program participation, responding to inquiries from customers, program partners, and trade allies, producing monthly and ad-hoc reports, and other duties as assigned. Successful candidates will reside in Nashville, Tennessee. Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.
Requirements
- 3-5 years of relevant professional experience
- Strong customer service and enthusiasm for energy conservation
- Strong proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe, and Smartsheet
- Must reside in Nashville, Tennessee
- Must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Oversee projects and communicate between teams to ensure timely completion
- Review project documentation, reports, and deliverables to ensure accuracy and completion
- Entering, modifying, and tracking data via multiple web-based applications
- Performing intermediate level calculations and analysis in Microsoft Excel
- Responsible for assembling client and/or internal deliverables and responding to client requests, including creating monthly and other program reports for clients
- Address customer satisfaction concerns and resolve any issues
- Manage inventory and distribution of energy saving devices
- Troubleshooting problems, finding and implementing solutions
- Oversee timelines, address system functionality and drives process improvements
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program
- Employee Assistance Program
- Access to on-demand training courses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
