PEAK - Program Specialist(Career Opportunity-University of Oklahoma)

University of Oklahoma • Norman, OK

12d • Onsite

About The Position

The Program Specialist is part of the University of Oklahoma’s PEAK Temporary Staffing Services and provides support to individuals navigating benefit programs. The position is designed to help candidates gain experience, demonstrate their skills, and potentially transition into a permanent University position. Candidates with 18 months of relevant experience may apply for permanent positions as they become available.

The role includes a 16-week, hands-on training program combining classroom instruction and real-world application. Training takes place onsite at 617 West Rock Creek Road in northwest Norman, Oklahoma. Employees who complete training and consistently meet performance expectations may become eligible for remote work, estimated at about six months. Reliable transportation to Norman is required during training and the initial work period.

The targeted pay is $17 per hour based on experience, increasing to $18 per hour after successful completion of training. The schedule is Monday through Friday on a standard, fixed schedule. The position is not benefits eligible.

Requirements

• High school diploma or GED.
• At least 18 months of experience in data analysis, project coordination, or related work.
• Strong communication and interpersonal skills.
• Attention to detail and the ability to manage multiple priorities.
• Critical-thinking and problem-solving skills.
• Ability to work in a structured, fast-paced environment.
• Professionalism and ability to handle confidential information responsibly.
• Strong computer aptitude and typing skills, including the ability to navigate multiple systems and screens.
• Ability to balance tasks and deadlines with attention to detail and accuracy.
• Ability to make decisions based on provided training and guidelines.
• Ability to speak, read, and write clear, concise English and understand written materials and instructions.
• Ability to interpret and apply federal and state regulations and guidelines.
• Ability to work with all levels of staff and individuals with multiple barriers.
• Reliable transportation to Norman during training and the initial work period.

Nice To Haves

• Case management or customer support experience.
• Call center environment experience.
• Ability to sit and talk for prolonged periods.
• Hand and finger dexterity and ability to perform repetitive wrist, hand, and finger motions.

Responsibilities

• Assist clients through in-person lobby, virtual lobby, and telephone-based service channels.
• Review and process applications for Adult and Family Service benefit programs.
• Determine eligibility in accordance with federal and state program requirements and policy guidelines.
• Gather, verify, and evaluate client-provided documentation, including information about income and household composition.
• Conduct intake interviews and eligibility screenings in a professional and responsive manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED