PEAK - Program Specialist(Career Opportunity-University of Oklahoma)

University of Oklahoma • Norman, OK

10d • Onsite

About The Position

The Program Specialist is a temporary staffing position with the University of Oklahoma’s PEAK Temporary Staffing Services. The role provides hands-on experience, structured training, and ongoing support, with the opportunity to demonstrate skills and potentially transition into a permanent university position as positions become available. Candidates with 18 months of relevant experience are eligible to apply for permanent positions. The stated pay is $17 per hour during training, increasing to $18 per hour after successful completion of classroom and on-the-job training. The targeted salary is $17 per hour, based on experience. Benefits are not provided.

The position includes a 16-week comprehensive training program combining classroom instruction and practical application. Training is conducted onsite at 617 West Rock Creek Road in northwest Norman, Oklahoma, and reliable transportation to Norman is required during training and the initial work period. Employees who complete training and consistently meet performance expectations may become eligible for remote work, estimated after six months. The work schedule is Monday through Friday on a standard, fixed schedule.

Requirements

• High school diploma or GED.
• 18 months of experience in data analysis, project coordination, or related work.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage multiple priorities, tasks, and deadlines accurately.
• Critical-thinking, problem-solving, and decision-making skills, including the ability to apply training and guidelines.
• Ability to work in a structured, fast-paced environment.
• Professionalism and ability to handle confidential information responsibly.
• Strong computer aptitude and typing skills, including ability to navigate multiple systems and screens.
• Ability to speak, read, and write clear, concise English and to understand written materials and instructions.
• Ability to interpret and apply federal and state regulations and guidelines.
• Ability to work effectively with all levels of staff and with individuals facing multiple barriers.
• Ability to sit and talk for prolonged periods, use hand and finger dexterity, and perform repetitive wrist, hand, and finger motions.
• Reliable transportation to Norman during training and the initial work period.

Nice To Haves

• Case management or customer support experience.
• Call center experience.

Responsibilities

• Assist clients through in-person lobby, virtual lobby, and telephone-based service channels.
• Review and process applications for Adult and Family Service benefit programs.
• Determine eligibility in accordance with federal and state program requirements and policy guidelines.
• Gather, verify, and evaluate client-provided documentation, including information about income and household composition.
• Conduct intake interviews and eligibility screenings professionally and responsively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED