Program Specialist 2

State of Montana•Helena, MT

14h•Onsite

About The Position

The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work making positive changes in your community, the Montana Department of Corrections is the place for you! The Rehabilitative and Enterprise Division ensures the physical and mental well-being of inmates, delivers educational and vocational opportunities with prisons, and oversees community facilities dedicated to successfully reintegrating offenders into Montana communities. This division also delivers trauma-informed support to victims of offenders in the correctional system. Join the team responsible for building better tomorrows today! The Program Specialist is responsible for conducting research, data analysis, and program evaluation related to tablet‑based services, inmate communication technologies, and digital learning platforms within the correctional environment. This position supports evidence‑based decision‑making by providing accurate data, reporting, and recommendations that enhance operational effectiveness, security, and rehabilitative programming.

Requirements

Bachelor’s degree in business, social services, public administration or similar field.
Two years relevant experience
Alternative combinations of education and experience will be considered on a case-by-case basis.

Responsibilities

Conduct research and perform detailed analysis of inmate tablet usage, digital communications services, and electronic learning programs.
Evaluate program effectiveness using data metrics, utilization trends, cost analysis, and stakeholder feedback.
Identify gaps in service delivery, operational risks, and opportunities for improvement.
Prepare comprehensive reports to support decision‑making, legislative inquiries, and departmental planning.
Work with facility administrators, program managers, technology vendors, educational partners, and community organizations to identify program needs and ensure services align with departmental goals.
Coordinate with internal security, IT, and operations staff to maintain compliance with safety protocols and technology standards. Provide recommendations to enhance digital learning delivery, inmate communication tools, and tablet‑based services.
Assist in developing, updating, and implementing program improvements, pilot initiatives, or service expansions.
Review and propose updates to program specifications and service contracts based on research findings and operational needs.