Program Specialist (evenings)

Trinity Health•Pittsburgh, PA

24d

About The Position

The Program Specialist engages shelter guests and drop-in center participants in services by building supportive relationships and partnering with them to identify and address individual needs. The role supports program operations by assisting Supervisors, Team Leads, and Housing Diversion and Recovery Support (HDRS) Specialists, while providing direct supervision and oversight of shelter guests and drop-in center participants. As a direct service professional, the Program Specialist provides proactive, responsive, and person-centered support during assigned shifts. Duties include maintaining a safe and welcoming environment, completing shift documentation, conducting facility rounds and safety checks, and responding appropriately to the needs of persons served. The position reports directly to program Supervisors and requires sound judgment, professionalism, initiative, and accountability. Work must follow applicable laws and regulations, as well as Pittsburgh Mercy’s mission, philosophy, policies, procedures, and standards of care. The schedule is Saturday through Wednesday, 3 p.m. to 11 p.m. This is a non-exempt, hourly, full-time position.

Requirements

Bachelor’s degree in human services or a related field.
At least 4 years of experience working with persons experiencing homelessness or behavioral health needs; lived experience as a peer may be considered.
Must have or obtain Certification as a Peer Specialist.
Act 33/34 and FBI clearances.
Pre-employment drug screen.

Responsibilities

Engage shelter guests and drop-in center participants in services by building supportive relationships.
Partner with persons served to identify and address their individual needs.
Assist Supervisors, Team Leads, and Housing Diversion and Recovery Support (HDRS) Specialists with program operations.
Provide direct supervision and oversight of shelter guests and drop-in center participants.
Provide proactive, responsive, and person-centered support throughout assigned shifts.
Maintain a safe and welcoming environment.
Complete shift documentation.
Conduct facility rounds and safety checks.
Respond appropriately to the needs of persons served.
Perform daily responsibilities in accordance with applicable laws and regulations and Pittsburgh Mercy’s mission, policies, procedures, and standards of care.