Program Specialist - Community Center

UnitedHealth Group•Goodyear, AZ

2d•Onsite

About The Position

The Program Specialist is the operational and member centered owner of the site, responsible for delivering consistent, engaging, and well managed member experience. This role ensures programs run smoothly, facilities operate efficiently, and members feel welcomed, supported, and motivated to participate. The Program Specialist works independently while collaborating closely with managers, providers, vendors, and growth teams to uphold high standards across all site functions.

Requirements

Fitness Instructor certification, musculoskeletal physiology training, or equivalent
CPR/AED certification
Proficiency in Microsoft Office Suite

Nice To Haves

Undergraduate degree or equivalent experience
Leadership or supervisory experience
Experience working with geriatric populations
Experience planning community-based events (fitness, wellness, social, or arts)
Technical fluency; familiarity with CRM systems (e.g., Salesforce G360)
Ability to work independently and exercise sound judgment

Responsibilities

Serve as the primary onsite representative, creating a welcoming and inclusive member environment
Lead member orientations and tours, setting clear expectations and fostering ongoing engagement
Address member concerns with professionalism and sound judgment to ensure timely resolution
Own the delivery of fitness, wellness, and educational programming, including class instruction and coaching
Ensure programs are well organized, appropriately staffed, and aligned with quality and participation standards
Support curriculum development and continuous improvement of onsite offerings
Ensure daily site operations comply with standard operating procedures
Manage opening procedures, classroom setups, and general site readiness
Maintain accountability for the site budget, expenses, and purchasing
Coordinate maintenance schedules and conduct required safety checks
Manage the site calendar and confirm instructor and vendor coverage
Onboard new vendors and oversee ongoing performance and service quality
Maintain strong communication with managers, providers, and external partners
Plan and schedule events, social activities, and orientations in coordination with internal teams and providers
Manage activity intake processes and attendance tracking
Support broker and growth initiatives through event coordination and onsite execution
Perform additional duties as needed to support site operations and contribute to initiatives that help members live longer, healthier lives