Program Specialist, The Rink

City of Santa Clarita•Santa Clarita, CA

6d•Onsite

About The Position

Under the direction of the Recreation Supervisor, this position is responsible for providing operational and administrative support for the newest multi-use City recreation facility, The Rink Sports Pavilion, assisting with facility operations, staff coordination, program implementation, and customer service. This position will be required to work various hours, including late nights, weekends, and holidays as needed. This position also requires the ability to roller skate and a successful skating assessment prior to receiving an official job offer. The skating assessment will evaluate six fundamental skating skills: speed control, kneeling, stopping, crossovers, turns, and backward skating. The Rink Sports Pavilion (The Rink) - The Rink is a state-of-the-art, 25,701-square-foot facility featuring a hardwood skating floor with overlay lines for a full-size basketball court, three pickleball courts, and a volleyball court, allowing for flexible, multi-purpose use. The facility also has ample spectator seating and a full-service kitchen. Residents can enjoy a wide variety of activities, including drop-in skate and pickleball sessions, contract classes, themed skate nights, and special events, such as birthday parties and private rentals.

Requirements

High School Diploma or GED equivalent
One year of experience coordinating, overseeing, and supporting recreation service programs
A valid Class C driver's license or the ability to utilize an alternative method of transportation to carry out job-related functions
Possession of, or ability to obtain, within two months of hire, the following American Red Cross certification: CPR/AED/First Aid
Ability to perform simple mathematical calculations quickly and accurately
Ability to work flexible hours, including late nights, weekends, and holidays
Ability to lift and drag both office and sports supply equipment weighing 25 pounds or more is also required.

Nice To Haves

Associate’s or Bachelor’s degree in Recreation or related field is highly desirable
Supervisory and leadership experience is highly desirable
Knowledge of roller rink industry and roller-skating culture or related field is highly desirable
Strong customer service skills and the ability to communicate in a tactful and positive manner with diverse groups of people
Strong organizational skills and the ability to effectively prioritize daily workload, coordinate multiple projects simultaneously, be flexible with changing priorities, and meet time-sensitive deadlines in a fast-paced, dynamic environment
Ability to communicate effectively, tactfully, and positively, both verbally and in writing
Ability to supervise, train, and mentor part-time, temporary, seasonal employees
Strong data-management skills with attention to detail and the ability to track and monitor program data, supplies, and inventory levels accurately and consistently
Strong problem-solving skills with the ability to quickly and effectively resolve problems relating to customer service and/or recreation programs
Experience with website management and computer programs, such as Microsoft Outlook, Word, Excel, Canva, and registration software
Strong interpersonal skills and the ability to build and maintain positive relationships with City employees, the public, and outside organizations
Ability to work autonomously and within a collaborative team
Strong work ethic and a high level of integrity and professionalism

Responsibilities

Assists with coordination, direction, implementation, and oversight of the day-to-day operations of The Rink, including managing equipment, maintaining daily procedures, overseeing floor maintenance and programming operations, facility set up and tear down, as well as on-site coordination of themed events and private party reservations
Assists with skate rental inventory, including maintaining proper stock of skates, protective gear, and other equipment; assists with tracking equipment inventory
Supports daily maintenance procedures to ensure clean, safe conditions and proper care of the facility
Acts as a Skate Guard to maintain safety on the skating rink floor, including but not limited to, monitoring skaters for safe practices and enforcing rink rules; responding to accidents, injuries, or emergencies and providing basic first aid; and conducting regular safety checks and reporting hazards or maintenance needs
Assists with supervision and leadership of part-time, temporary, and seasonal staff; tracks staff schedules and part-time hours; trains staff on program policies and processes; oversees performance and provides effective feedback
Assists with regular team meetings to share updates, address concerns, and maintain staff engagement
Establishes and maintains positive working relationships and fosters an environment that supports staff development
Provides excellent customer service to program participants and the general public, including responding to inquiries and fulfilling customer needs over the phone, through e-mail, and on-site
Assists with creating physical and digital promotional materials to increase program awareness and facility attendance
Utilizes point-of-sale and registration software
Updates and maintains The Rink’s website with current program information, schedules, and announcements
Assists in collecting and tracking program and event participation, as well as facility usage, to identify trends and support planning for future programs
Assists with the development of programmatic forms, manuals, and documents
Maintains various logs, forms, and reports for skates and facility maintenance
Tracks and issues staff uniforms
Assists with tracking contracts, work order requests, and purchase orders
Assists with ordering supplies and monitoring expenditures; processes invoices, tracks payments, and ensures financial records are accurate and up to date
Must successfully pass the City’s skating ability assessment prior to accepting an official job offer; continued qualification for this position requires successful completion of the assessment on an annual basis
Performs other duties as assigned