Program Specialist, Big Brothers Big Sisters at the Y (Bilingual Preferred)

YMCA Central Maryland•Baltimore, MD

About The Position

This position will focus on the recruitment, screening, matching, and support of youth and volunteers paired in mentoring relationships. The Program Specialist is responsible for providing high-level customer service in the volunteer and parent/child enrollment and matching process while executing a high degree of independent judgment in accordance with the Big Brothers Big Sisters of America (BBBSA) national standards. The Program Specialist delivers tailored guidance, direction and risk management assistance to volunteers and families.

Requirements

Bachelor’s degree or equivalent in human services or related field.
At least one (1) year of work experience in the field of human services or a related field.
Demonstrated work experience working with both child and adult populations
Proficiency in the Microsoft Office Suite and the Google Platform
Excellent oral and written communication skills reflecting solid customer service and high-level interviewing skills
Demonstrated ability to: form appropriate assessment-based relationships; relate well in multicultural environments; maintain confidentiality throughout daily operations; effectively collaborate with other volunteer match staff; use time effectively; and focus on details.
Demonstrated ability to collect meaningful data and draw solid conclusions.
Proficiency in computer skills including Word, Outlook, and Excel.

Nice To Haves

Bilingual Preferred

Responsibilities

Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function
Conduct volunteer enrollments including individual orientations, interviews and completion of enrollment processes
Conduct parent/child enrollments at the child’s home and provide child safety education and program orientation; assess and refer families for alternative or additional services as needed
Meet established monthly and annual goals for new matches, match quality, documentation quality, processing time and customer satisfaction
Maintain accurate paperwork and data entry into agency web-based system for each participant according to agency standards including completion of necessary surveys
Provide timely and comprehensive reports and recommendations for participation in the program based upon enrollment information and assessments of each potential match participant
Nurture and sustain the mentoring experience for volunteer adults and youth matched in our program
Effectively coach and motivate volunteers to grow relationships that result in positive youth development
Partner with community organizations and recruit volunteers and youth for program participation
Partner with other youth-serving and community organizations in Southern Maryland to re-establish the presence of BBBSY in the area.
Other Duties as assigned