Program Assistant - Moms Empowerment

Catholic Charities of Kansas City - St Joseph•Kansas City, MO

1d•Hybrid

About The Position

The Mom’s Empowerment Program Specialist provides compassionate, client-centered case management and parent education to pregnant mothers and families through the first year of a baby’s life. The position supports families through comprehensive intake and assessment, individualized goal planning, referrals, public benefits assistance, resource coordination, education, and ongoing support. In collaboration with the Senior Program Manager and Director of Children and Family Services, the Specialist also contributes to community outreach, program coordination, referral systems, documentation, reporting, and quality improvement activities that support effective delivery of Children and Families programs. The position is based out of the Kansas City office. After the first 90 days working in the office, it is eligible for a hybrid schedule of two days in the office and two days remote. The role is full-time at 38 hours per week and is non-exempt. The starting pay is $23.08 per hour ($45,600 annually). Travel is required throughout the Diocese of Kansas City-St. Joseph and the State of Missouri. The employee is expected to follow Catholic Social and Moral Teachings, work collaboratively, respect diversity, and demonstrate compassion and commitment to helping others improve their lives. The role also upholds the agency’s values of Hope/Faith, Trust, Commitment, and Collaboration.

Requirements

Bachelor’s degree in a related human service field or Community Worker certification from a DHSS-approved training program.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution skills.
Ability to maintain confidentiality.
Ability to work with a diverse population.
Ability to consistently meet deadlines and produce timely, accurate data and reports using strong organizational skills.
Ability to travel throughout the Diocese of Kansas City-St. Joseph and the State of Missouri.

Nice To Haves

Bachelor’s or master’s degree in social work is strongly preferred.
Bilingual ability is preferred.
One to two years of direct case management experience is preferred.

Responsibilities

Treat clients with dignity, respect, and compassion in every interaction.
Work with the Senior Program Manager to manage and participate in community outreach.
Oversee intakes and client inquiries.
Prepare reports and manage client and program reporting due dates.
Collaborate with the Director of Children and Family Services on performance quality improvement tasks.
Oversee the agency find-help referral system in collaboration with the Director of Children and Family Services.
Maintain an adapted caseload of up to 10 active clients.
Provide specialized case management to adoption-minded clients.
Conduct and document thorough client intakes for individuals and families.
Develop individualized service plans with measurable goals.
Provide case management, including assistance with public benefits enrollment, goal setting, referrals to community resources, and educational support.
Assist clients with essential needs such as housing, transportation, clothing, food, and baby needs as funding allows.
Promptly record services and client interactions in the agency’s electronic database and any required grant systems.
Ensure documentation meets funder, agency, and Council of Accreditation requirements.
Maintain confidentiality, follow HIPAA guidelines, and maintain professional boundaries.
Participate in team meetings, outreach events, and training opportunities.
Maintain ongoing communication and regular supervision with the Senior Program Manager.
Build and sustain positive relationships with community partners and referral sources.
Assist team members and collaborate across departments when needed.
Follow agency and funding-grant policies and procedures when administering services.
Complete required agency and funder training and seek additional professional development opportunities.
Stay informed about community resources, public assistance programs, and policy changes that may affect clients’ lives and access to services.
Represent the program and agency professionally in every interaction.
Participate in the agency’s annual Second Collection initiative.
Perform other duties as assigned.

Benefits

Comprehensive employee benefits program
Medical plans
Dental plans
Vision plans
Short-term and long-term disability fully paid by the employer
401(k) retirement plan with employer match of contributions up to 5% of annual pay
Paid time off, including vacation and sick leave accrual
10 holidays each year
Compressed 38-hour work week, Monday through Thursday, with offices closed on Fridays
Hybrid schedule eligibility after the first 90 days: two days in office and two days remote