Program Specialist I C1

One Federal Solution•Arlington, VA

11h

About The Position

One Federal Solution is seeking a Program Specialist I C1 to provide general program, administrative, documentation, process management, IT, telecommunications, and help desk workflow support. The Program Specialist I C1 will assist department directors and team members with daily operations, maintain program documentation and databases, support specialized IT and telecommunications requirements, and coordinate help desk workflows.

Requirements

Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations
Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work effectively as a team member and independently

Nice To Haves

Direct experience supporting ONR, the Naval Research Enterprise, or a similar S&T organization
Proven ability to liaise effectively with senior military, government, and civilian personnel
Proficiency with Microsoft Power Apps

Responsibilities

Assist department directors and team members with daily operational tasks
Act as point of contact for basic inquiries
Prepare and format program documents
Perform accurate data entry
Maintain program databases and files
Assist with logistics for program events
Document program workflows, training materials, and Standard Operating Procedures (SOPs)
Help track key program metrics and milestones as directed
Ensure stakeholder awareness of IT initiatives and network status through strategic communications
Serve as the Telecommunications Service Control Officer, managing service calls and generating usage reports
Orchestrate the help/service desk workflow from initial request intake through to final resolution, ensuring timely and effective support