Program Specialist I

Wheels • Alpharetta, GA

11d • Hybrid

About The Position

The Program Specialist I is a hybrid role, supporting key client accounts through a mix of service coordination, operational tasks, and team collaboration. This role helps manage client expectations, tracks deliverables, and ensures smooth execution across projects. Success in the position relies on attention to detail, strong communication, and the ability to work effectively with various teams.

Requirements

• Strong written and verbal communication skills
• Basic proficiency in MS Office
• Willingness to learn and/or familiarity with CRM/client management tools
• Ability to juggle priorities in a dynamic environment
• Self-driven and collaborative work style
• Relationship building, tech basic proficiency, and time management
• Adaptability, accountability, and solution-focused approach
• High school diploma required
• 1-3+ years in customer service/account management/operations
• 1–2 years of office experience
• Beginner Excel and Salesforce proficiency
• Excellent written, verbal, and problem-solving skills
• Ability to work in deadline-driven environments
• Flexible to evolving client needs and processes

Nice To Haves

• Bachelor’s degree preferred
• Fleet operations or leasing experience strongly preferred

Responsibilities

• Support communications between internal teams and assigned clients
• Assist with client onboarding, activation, contracts, and setup
• Coordinate resources to meet client-specific requirements and SLAs
• Assist in the preparation and generation of business reviews with performance metrics and recommendations
• Maintain client data using platforms like ePlan, Salesforce, and Fleetview
• Ensure tasks meet client and company SLAs
• Investigate and resolve escalations; prevent future risks
• Coordinate timely responses with internal teams
• Follow up on open items and maintain documentation
• Participate in internal, vendor, and client meetings
• Analyze and generate customized client reports utilizing templates
• Oversee communications for cost control and policy adherence
• Manage vehicle lifecycle: ordering, transport, end-of-life processes
• Coordinate approvals for repairs and rentals in alignment within client guidelines
• Monitor inventory and manage logistics
• Collaborate to resolve client issues and enhance service delivery
• Assist with process improvements for efficiency and satisfaction
• Provide performance reporting to strategic accounts
• Support risk mitigation through structured processes
• Cross-train and support team continuity
• Assist with client-owned/leased vehicle inquiries and reporting
• Complete relevant training and contribute to team learning
• Provide coverage during absences or peak workloads
• Perform other duties as needed

Benefits

• Market-leading, competitive offerings for outstanding care
• Eligible to participate in the annual incentive plan which is based on company performance and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED