Program Specialist 3

State of Washington • Thurston County – Tumwater, WA

23h • Hybrid

About The Position

This position functions as a representative of the Licensing Program Unit and is a resource for licensees by providing procedural and substantive review of applications and to provide technical assistance to licensees. This position is responsible for making independent judgement decisions based on a comprehensive review of various document submissions. These duties ensure effective regulation of our licensees through efficient operations and the ability to monitor performance. Without this assistance, the division could not maintain timeliness for licensing decisions and responses to other stakeholders.

Requirements

• An Associate’s degree AND three years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor’s degree AND one year of experience providing assistance to customers regarding inquiries, complaints or problem; OR equivalent experience providing assistance to customers regarding inquiries, complaints or problem.
• Experience and ability to independently respond to and resolve inquiries, complaints and customer services issues with minimal supervision.
• Ability to efficiently use computer software to successfully perform the essential job functions of the position.
• Experience accurately entering data into a database software or web-based database applications, including experience navigating, updating, and researching information.
• Experience working with diverse clientele, including experience interacting professionally and respectfully with all customers regardless of age, lifestyle preferences, race, ethnicity, socioeconomic, or educational backgrounds.
• Intermediate-level experience using MS Word and Excel.
• Typing/keyboarding at 40 or more words per minute.
• Effective oral and written communication skills to respond to customers, supervisors, and/or peers.
• Ability to effectively analyze, research rules and policies pertinent to the registration issues and the ability to share that information to specific individuals and/ or the work group.
• Self-motivation to organize your own workload to meet deadlines.
• Ability to plan and organize assignments or tasks to create timely and accurate work products.

Responsibilities

• Independently conduct procedural, substantive, in-depth and independent assessment of mortgage company and individual applications and amendments.
• Independently analyze regulated mortgage company and individual materials to ensure compliance with statutory requirements.
• Independently identify, research, and resolve deficiencies in company and individual applications.
• Assist in developing internal procedural documents for licensing activities.
• Provide information to internal staff, customers, or constituents pertaining to license types.
• Independently compose and issue correspondence whether by email or within external licensing system to request items.
• Establish and maintain tracking systems and working templates for the licensing of and monitoring program participants.
• Accurately and efficiently update multiple databases with licensing information.
• Apply knowledge of applicable statutes and rules to review of relevant regulated entity activities.
• Identify and report system issues to immediate supervisor and Information Systems (IS).
• Ensure applicable documents, correspondence, and licensing records are scanned or indexed into document management system in a timely manner.

Benefits

• Medical, dental, retirement, and generous paid vacation, sick leave, and holidays.
• Healthy work-life balance.
• Commitment to diversity, equity, and inclusion where every person is recognized and valued.
• Telecommuting up to two days per week and flexible work hours.
• Professional development and continuing education opportunities, including DFI’s in-house CLE program and other training that ensures employees are successful.
• Public Service Loan Forgiveness eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree