Program Specialist 3 - Welcome Center

Olympic College•Bremerton, WA

1d•Onsite

About The Position

The purpose of this position is to serve as the initial contact for potential students and current students, to guide them through the admissions, enrollment, financial aid processes and minimizing return visits. This position processes admission applications, conducts enrollment processes, and assists with the completion of all FAFSA/WASFA requirements from first term through graduation. All work is performed independently with a high level of accuracy and efficiency.

Requirements

High School Diploma or Equivalent
Currently authorized to work in the United States

Nice To Haves

Bachelor’s degree from an accredited institution
Proactive knowledge of mental health awareness training

Responsibilities

Provide personalized assistance to students completing FAFSA/WASFA applications, including complex tasks such as Special Circumstances and Dependency Overrides.
Explore alternative funding sources, and understand payment options.
Guide students in understanding account balances, tuition payment obligations, and Nelnet Payment Plan.
Provide assistance to students and staff including rectifying cashier errors, answering inquiries about student accounts, and providing account advice to stakeholders. This may involve updating student account procedures.
Receive and process various forms of payments and interdepartmental transactions.
Provide receipts for transactions, reconcile/balance student and departmental receipts, and prepare bank deposits daily.
Assist students, departments and outside agencies with account interpretation, reconciliation, and correction.
Review back-up documentation provided by stakeholders and correct errors as needed on student accounts.
Works with program participants, staff, representatives of outside organizations and/or members of the public in defining needs, planning, designing, and developing specialized activities while exploring solutions and alternatives.
Assist students with determining alternate funding resources when necessary.
Update student accounts by processing student forms, documents and other pertinent information to complete transactions and procedures.
Serve as the interdepartmental liaison regarding the interpretations and implementation of program policies.
Receive, track, and follow-up with current and prospective students about inquiries related to their enrollment through different communication methods.
Assist with inquiries about the college as a whole and directing them when needed.
Use the 3 C’s communications and/or communications to students about billings and payment progress.
Support outreach events and internal events to promote Olympic College.
Attend ENROLL NOW! Graduate Strong, and OC graduation ceremonies throughout the academic school year.
Provide assistance and/or resources to students, potential students, and/or public regarding the various steps in enrolling college.