Program Manager - Reentry Welcome Center

Community Partners in Action•Waterbury, CT

22h•Onsite

About The Position

Community Partners in Action (CPA) is seeking a Program Manager for its Waterbury Reentry Welcome Center (WRWC). CPA, founded nearly 150 years ago, is dedicated to criminal justice reform and supporting individuals in and out of prison through various programs including reentry, housing, youth initiatives, and alternatives to incarceration. CPA serves over 4,000 individuals annually in Connecticut and is guided by a strong BEDI (Belonging, Equity, Diversity, and Inclusion) culture, committed to an inclusive workplace and addressing racial inequities in the criminal justice system.

Requirements

Bachelor’s degree, preferably in the Social Science field, or equivalent work experience.
At least three years supervisory experience in the Criminal Justice or Social Work field.
Experience working with criminal justice population.
Experience with performance-based contracting.
Exceptional time management skills.
Exceptional communication skills (verbal, written, and computer).
Knowledge of the court system.
Knowledge of reentry services and community providers in the Greater Waterbury Community.
Knowledge of crisis intervention.
Knowledge of trauma-informed care.
Knowledge of evidence-based practices.
Knowledge of gender responsive principles.
Strong leadership skills.
Strong decision-making skills.
Strong interpersonal skills.
Strong organizational/prioritization skills.
Ability to work collaboratively with state agencies, community service providers, churches, civic groups, and funding sources.
Efficient data management skills.
Critical analysis skills.
Must be in recovery for at least five years and/or formerly incarcerated.
If formerly incarcerated, must have completed parole and/or probation and have no criminal justice involvement for at least three years.
Valid driver’s license.
Reliable transportation required.

Nice To Haves

Bi-lingual (English/Spanish) preferred.

Responsibilities

Oversee and implement all WRWC services and staffing to ensure compliance with agency and contractual requirements.
Provide direct oversight for the Pathway Home CT program, supervising five case managers across the state.
Set the program tone, coordinate and collaborate with management teams.
Manage complex decisions, build credible relationships, and multi-task.
Ensure a strengths-based culture is embraced and participant/program outcomes are consistently met.
Position the program for success internally and externally.
Commit to the agency mission and program goals.
Promote a culture of respect, empathy, mutual support, and belonging, working to eliminate unconscious bias or discrimination.
Oversee direction and management of program activities and staff, ensuring fidelity of program model.
Work in collaboration with Pathway Home CT lead partner, Career Resources, Inc.
Lead and facilitate regular team meetings with staff.
Formally meet monthly with staff individually to review and discuss performance and professional development; ensure 1x1 supervision occurs with all program staff.
Participate in the development of resources and staff to support the program and CPA’s cultural responsiveness and multi-lingual capacity.
Ensure program is in compliance with agency and contractual requirements.
Conduct file reviews in a manner consistent with program, agency, and funder guidelines.
Ensure staff are in compliance with inputting data into designated database in a timely manner.
Maintain clear and open communication/collaboration with referral sources/funder network.
Maintain open lines of communication with staff and community partners to ensure participants are receiving optimal services.
Prepare and submit all reports in a manner consistent with program, agency, and funder guidelines.
Provide leadership, support, and supervision to five Pathway Home CT staff located across the state.
Provide oversight of Pathway Home CT data collection ensuring data integrity and timeliness.
Manage and maintain fiscal resources in collaboration with Program Operations Director and Fiscal Office.
Oversee use and maintenance of CPA property (building, computers, etc.).
Participate in monthly Program Manager Meeting and engage in leadership opportunities.
Represent the agency/program at the request of the Program Operations Director.
Collaborate with Human Resources Director and Program Operations Director on employment matters including recruiting, hiring, promotions/transfers, performance management, and terminations.
Ensure staff compliance with CPA policies and procedures regarding professional behavior, attendance, attire, etc.
Coordinate program fundraising events and research alternative funding resources.
Perform other leadership tasks and inter-agency functions as required.